Re: Vacation suspension of Internet/TV service

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Resident Expert
Resident Expert
Posts: 2,628

Re: Vacation suspension of Internet/TV service


@enosbones wrote:

I was told that I had a suspension from last year February 2nd to May 10th 2018, so technically I only had 2 months left in the 12 month period .   


Yes, but the "12 month period" was finished on February 2nd, so if you had told Rogers you wanted the suspension to start on February 2 (instead of January 18th), you would have another 6 months available.  Have you looked at post 7 of this thread?



I'm Here A Lot
Posts: 6

Re: Vacation suspension of Internet/TV service

Yes, I looked at Post 7 and both examples are for periods of 6 months rental which uses up the allowance. In my case I never use the 6 months within 12 months.

For instance from Feb 2, 2018 into May 2018 I used 4 months. That means within the next 12 month period (up to Feb 2, 2019) I can still do a second suspension for 2 months or less. I wanted my second suspension to start Jan 18, 2019 but you’re saying I cannot do a second suspension and I need to wait until Feb 2. I guess I should have used a 2nd suspension from Jan 18 to Feb 2, and then use my new 12 month period suspension from Feb 2 to May 15.
Just use calendars years instead of 12 month rolling time periods and it will be easier for everyone to follow.
Resident Expert
Resident Expert
Posts: 2,628

Re: Vacation suspension of Internet/TV service


@enosbones wrote:
 I guess I should have used a 2nd suspension from Jan 18 to Feb 2, and then use my new 12 month period suspension from Feb 2 to May 15.

As discussed in post 9 of this thread, you cannot suspend for less than 2 months without paying an "early return" penalty.  You would have been better simply paying a few $ while you were away and suspending your service starting February 2.