This happens more than it should, and sometimes the price difference is as simple as a $3 price increase per service.
Discussions on various websites deal with the fine print of "price subject to change," right below the line that states your price will remain in effect for the year term. And that price increase can somtimes appear even before 2 months have passed.
Regardless of the reason for getting charged more than you expected, the winback team only did half of its job correctly; it got you to stay, but the price was wrong.
So instead of trying your luck again with lower level staff, or calling the winback phone number (and often dealing with long wait times), it's time to take advantage of the often more successful "Share a Concern" technique. Scroll down this page to Contact Us and then scroll down on the page you arrive on, to Share a Concern. Here is where somebody from either winback or the Office of the President will be more careful to correct any error that occurred, or at least explain more clearly, what went wrong and why. From there, you are basically daring them to have the nerve to wrong you again.
If a mistake was indeed made, you might even get a product sweetener (like a few free months of a streaming service), or an even slightly better deal than you were expecting (perhaps through a one-time credit that negates the monthly overcharge that the current deal involves).
We all want you to get what you expected, but if you're going to somehow fail, you might as well get slighted by the top of the food chain, rather than by the bottom feeders. That way, it's much easier to cut all ties with Rogers, and take your business elsewhere.
Good luck, but I expect a positive result, as long as you don't get passed on to stressed-out reps, lacking the proper concentration or empathy that you deserve. ✍️🙏💟
