ROGERS CSR ASKING FOR 2 PIECES OF ID TO SET UP ACCOUNT

[RoseyCheeks]

Hello,

Just wondering if it's normal for a Rogers CSR to ask for 2 pieces of ID to setup an account and calling me from their own direct number? He has history of my Live Chat with another Rogers CSR and did offer to give me an interaction number and said that the call was recorded.

***Edited Labels***

[RogersZia · Accepted solution]

Welcome to the Rogers Community Forums @RoseyCheeks,

I'm glad you've reached out for clairifcation. Yes we do require two pieces of ID to set up a new service or an account. But it's not typical to call customers from a personal number unless it's a colleague from our field sales team. They do have designated lines.

If you are unsure of the individual who was helping you, please reach out to us via PM @CommunityHelps and we can complete an employee verification for you.

Please click here for instructions on how to send a PM.

RogersZia

[RogersZia · Accepted solution]

Welcome to the Rogers Community Forums @RoseyCheeks,

I'm glad you've reached out for clairifcation. Yes we do require two pieces of ID to set up a new service or an account. But it's not typical to call customers from a personal number unless it's a colleague from our field sales team. They do have designated lines.

If you are unsure of the individual who was helping you, please reach out to us via PM @CommunityHelps and we can complete an employee verification for you.

Please click here for instructions on how to send a PM.

RogersZia