I order a Note9 last Friday, I have not received it yet and Rogers never sent me a tracking #. Is this normal?
Hello & welcome to the Rogers Community Forums @Dwhiffen,
Note 9 continues to be a popular choice, I hope you enjoy the device once you receive it too 🙂. Typically the tracking information is sent out once the device is shipped. Once an upgrade order is placed, an automatic Device Order Confirmation is sent out via email. May you please confirm if you've received the notification? Just as an FYI, there can be shipping delays depending on the stock inventory as well.
Looking forward to hearing from you!
Hey guys, apologies if I posted this in wrong spot. Placed a hardware upgrade order online on Feb 20th got the email confirmation but still haven’t received the shipping notification, does it normally take this long to get items shipped out?
Good afternoon @bigkenz,
Welcome to the Rogers Community! I can imagine you're eager to receive your new phone. What was the device make and model?
Pending inventory availability, your order will be delivered within 3-5 business days. You’ll get a shipment confirmation email, including a tracking number for your order.
If it’s been more than 2 business days since you’ve placed an order for a device currently available in the market and you’ve not yet received a shipment confirmation email, please reach out to us via PM @CommunityHelps the next time you're online. Our private messaging system is explained in this blog.
Please note that if your device was on pre-order or backorder, your shipping timelines were indicated at the time of purchase and will be longer than 3-5 business days.
Submitted request for phone upgrade,did you get it
Thank you for your post and a warm welcome to the Rogers community! 🙂
I'm sure you are very anxious to receive your new device! Just to clarify, which device did you upgrade to? Was the order placed via self-serve on Rogers.com or did you speak to a Rogers representative?
If you placed your order on Rogers.com for a device that is currently in-stock, you should receive an email confirmation within 24 hours advising on the receipt of your order along with our terms and conditions. Once the order is shipped, you’ll get a shipment confirmation email, including a tracking number for your order. Pending inventory availability, your online order will be delivered within 3-5 business days.
If it’s been more than 2 business days since you’ve placed an online order for a device currently available in the market and you’ve not yet received a shipment confirmation email, please contact us.
We hope this helps!