I have been offered a new promotion for my Internet. Currently at Ignite 100 and moving to Ignite 250 with a $20 discount for 12 months. The CSR said that I will not be locked to to Rogers and can cancel anytime.
When I got the email cofirmation, I was reading the terms and there is a section for early cancellation fee which is at $15 per month for the remainder of the term. Does this apply to me?
I have found the details of the promotion you are referring to, based on the characteristics described above. It seems like the agent provided you with the correct information.
The offer is valid for a year (12-month period), but would not lock you into a contract, as opposed to our current 24-month IGNITE Bundle promotions. Therefore, no early cancellation fees would be generated if you choose to terminate that service.