Prepaid (PAYGo) Ending, Comment Regarding Credits For Balance.

[57]

The Prepaid (PAYGo) section of the forum has been closed, but I wanted to provide the following information on that topic.

After extensive negotiations, since I had a balance in my prepaid account last year, I was offered a credit by OOTP (Office of the President) in November.  This credit (gift cards) was to be issued in 4 months.

Since I had not received the email with the gift cards in that timeframe, I contacted OOTP again and they advised me (after a 2 day wait) that they had been delayed.  Here's a quote from our discussion and recent email:

"Please allow until May to receive the gift cards as we are working diligently to get them out to all of our clients."

It's inexcusable that they have not provided the credits on time, but what can we do.  I will post here when I finally receive what's due.  FYI, I could not reply to the original email from OOTP in November since replies are not allowed after 60 days.  I now have a new email confirming the recent conversation.

If anyone else is in a similar situation, please reply.

*Added Labels*

[RogersZia]

Hi @57, thank you for sharing your experience with the Community. 

RogersZia