Premium SMS - Unable to receive verification codes.

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I've Been Here Awhile
Posts: 4

Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. Here I am with a super performant phone in my hand that I can't even setup.
Any suggestions are appreciated. Uber, WhatsApp, Google, Facebook etc. I have an s8 plus now although it is not phone related.

 

 

 

***Edited Labels***

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Premium SMS - Unable to receive verification codes.

Hey @Azm,

 

Welcome to the Rogers Community Forum!

 

That's a strange one. I'm definitely not aware of any such issue. By any chance, do you recall making any recent changes to your account, such as having premium messages blocked?

 

Has anyone else in the community experience a similar situation since upgrading?

 

Look forward to your reply!

 

RogersCilio

 

I've Been Here Awhile
Posts: 4

Re: Premium SMS - Unable to receive verification codes.

No i haven't changed anything. I chatted online with a tech and they said it's blocked because they look too much like scam. Apparently it's a new 'feature' and if I want they will let me know when they come up with a workaround.
I looked in the premium messages on my phone but there are no options, it just says no messages. I am at a loss.
I know T mobile does this too but people can call in and have it unblocked. This is crazy almost everything has two step verification and one is sending a verification code every single time. Oh Rogers...didn't think this one through or I am just unlucky.
Anyone else encountered this?
I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Hello,

 

I am experiencing the same issue. I am not receiving any Uber confirmation code sms.

Moderator
Moderator
Posts: 696

Re: Premium SMS - Unable to receive verification codes.

Hello @Azm & @Freir

 

Welcome To the Rogers Community Forums! Robot Happy

 

We definitely want to ensure that you are able to get the full functionality out of your device by being able to use apps like Whatsapp, Facebook, Google & Uber.

 

Verification SMS’s are known as Short Code SMS and have to be approved by the CWTA in order to be allowed on the Rogers network. With that being said all of the apps you are using are approved and this should be working for you.

 

Is it possible to provide us with some examples of the Short Code SMS number, it’s usually 5 or 6 digits in length and a time stamp of when you were supposed to receive the code. Once we have that info we will be able to escalate a ticket for further investigation.

 

Please send examples via private message @CommunityHelps the next time you're online and we can take a closer look.

 

For more information on our private messaging system check out our blog.

 

@Freir If your issue is only with Uber please follow the instructions outlined in this link: https://help.uber.com/h/87ce1f38-62ab-4820-b022-b458eb05cbcf 

 

Regards,

 

RogersTony

I've Been Here Awhile
Posts: 4

Re: Premium SMS - Unable to receive verification codes.

Lol how can I send you an example if I never got it.
I can tell you the approximate date around May 17-18 when I was trying to setup Uber. A week after I setup WhatsApp and had to get them to call me the code because the shirt code wouldn't come.through the message 'phone can't be verified please try later' comes in instantly and just yesterday from a different site and as soon as I click verify phone number I get the same message. I read on a different forum that T-Mobile has the same block but if people call them they remove the block right away. Why can't Rogers do the same?
Moderator
Moderator
Posts: 696

Re: Premium SMS - Unable to receive verification codes.

Hello @Azm,

 

We may be able to locate the Short Code number for you another way but we really would need a solid timestamp including date and time to investigate this matter properly.

 

Is it possible to try to have a Verification SMS sent out again sometime today and PM us @CommunityHelps with the exact time stamp when it was sent and the phone number for your device? Once we have that we can escalate a ticket to our Network Specialists to see what is happening.

 

In regards to the blocks in place, those blocks are only for Short Codes not approved by the Canadian Wireless Telecommunications Association (CWTA). All of the apps you described are approved and should be working so there is something else is causing it to fail.

 

Please PM us the next time you are online with the requested information for this matter to be escalated to one of our specialists for review.

 

Regards,

 

RogersTony

I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

I recently bought a new phone and I am having the same issue with setting up WhatsApp. Would this same solution apply?

Thanks,
Kai
I've Been Here Awhile
Posts: 3

Re: Premium SMS - Unable to receive verification codes.

I have the same issue! I wasn't able to login for 2 weeks! Very frustrating and I tried getting my verification code everyday but I never receive it on my phone! Please help!

I've Been Here Awhile
Posts: 3

Re: Premium SMS - Unable to receive verification codes.

Please let me know how I can PM you. I did a screen capture at the time when I request an account key from yahoo. It was done at 8:11 this morning. Nothing received.