Porting Request

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I've Been Here Awhile
Posts: 4

Porting Request

I gave go ahead to Rogers to let the port carry on and gave them the confirmation to proceed; despite repeated assurances, I got a note from the other company that Rogers has rejected the porting request. How can this happen when I was also given date by Rogers that porting will be compelted by Jan 25th 2017? This is not at all good customer service; I called back to check and confirm status and was bounced by 3-4 people one after another... No I am tired to following up with Rogers and need help to complete the request. I do not have patience to call Rogers any more...

 

 

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I'm a Trusted Advisor
Posts: 32,019

Re: Porting Request

Hello @GSAL

Did you ask to speak to a manager when calling in? Also since this forum is a user to user base, maybe @CommunityHelps can help you out with this one.

Hopefully all works out!
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Resident Expert
Resident Expert
Posts: 2,665

Re: Porting Request

rejected port request can happen for many reasons, account information does not match, a pending cancellation request exists, etc. so i hope you can get in contact with the CPC and they can give you more info


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Moderator
Moderator
Posts: 1,029

Re: Porting Request

Hi @GSAL,

 

 

Welcome to the Community!

 

Like the users above mentioned, there can be several reasons why a port request may fail. If the port is still not completed I would recommend you to reach out to us via PM @CommunityHelps. We can review your account and identify the cause of the delay.

 

For more information on our Private Message system, take a look at this page.

 

 

RogersZia

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I've Been Here Awhile
Posts: 4

Re: Porting Request

Yes, I was told the same prior to execution of the request and all is matching; I am now told (after again checking with Rogers) that it is scheduled Jan 30th - there is no reason quoted why they did not complete the port earlier. Let's see what happens on Jan 30th.

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I Plan to Stick Around
Posts: 31

Re: Porting Request

Did it work?
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I'm a Trusted Advisor
Posts: 32,019

Re: Porting Request

Hello @TwichyPuppy

I believe it worked since the OP hasn't posted back. I do hope so