Hey @Cdub5,
Welcome to the Rogers Community Forums.
I don't blame you for not wanting to deal with the long wait times, it's been a hectic holiday season. I certainly understand your frustration here. When you're expecting a certain price, you should be billed a certain price. My sincerest apologies for your experience so far, hopefully we can help improve it going forward!
What you can do is reach out to us, @CommunityHelps via PM and we'll be more than happy to look into this with you.
Click HERE, to learn how our Private Messenger works! Hope to hear from you.
Regards,
RogersCilio