So I can't get a paper bill!
With the $2500 a year plus most of us spend with Rogers each month they are to cheap to mail us a bill, all with the guise of saving the planet. They just want to save money and on top of this the rates are going up again for the same service minus a printed bill. Greedy no!
My mom is 94 and she pays her bill annually. She has no internet and doesn't want her bill going to anyone else's email address, so she needs this once-a-year paper bill. If that doesn't happen I guess she'll go paperless as well and stop sending Rogers a cheque.
Greetings and welcome @Roman42!
Are you an authorized contact on your mother's account? If so, please PM us @CommunityHelps so that we can discuss this further. If you're not familiar with our PMing process, you can find instructions here.
I understand that there are exceptional circumstances that surround this change, so please reach out to us so that we can reach an amicable solution.
Good luck with getting off the NET and your billings. By going paperless in my humble opinion they have achieved more work for you the customer and less for them to send out (by hard copy).
My only advice is continue hitting Rogers Customer Service as agonizing & time consuming that can be with your issues, and keep a record of your events including the reference number of every call or message.
I do not want Paperless Billing and strenuously object to it for the following reasons:
1. E-mail filters sometimes prevent the receipt of e-mails.
2. If I am sick or unable to get my e-mails for some other reason then my family has no way of knowing that the bill needs to be paid.
3. If someone hacks my e-mails they can get more information about me than I would wish to share.
4. I already receive so many e-mails it may get lost in the mass of them that I get.
5. I do not check my e-mails daily and actually prefer to use e-mail only for junk notifications.
I spoke to someone in the Billing department and they said they had no way to let me opt out of Paperless billing and that it would be a 1 hour wait to speak to a manager.
I am willing to pay a small fee to continue to receive my bills by mail. If this is not an option I may have to go to a different company that permits mail billing to get my Internet, Cable and Phone services.
Would your company truly prefer to lose a client that spends over $150 a month over this?