Order Showing as Cancelled

[Jdavidson24]

I placed an order yesterday for a mobile phone as a new activation, I recieved the email right away saying they received my order and then this evening i received an email with the tracking number and information but about an hour ago I went to sign in on my rogers profile and the order is showing as canceled? Why is this? Help!?

***Edited Labels***

[RogersYasmine]

Hello @Jdavidson24 ,

We appreciate you posting your concern here in the community!

Unfortunately, we won't be able to confirm the reason why your order would have been cancelled without first reviewing your account details. 

Have you had the opportunity to chat with anyone from our customer care team to figure out what happened? If not, we'd be more than happy to review this with you via PM @CommunityHelps. For more information on how our Private Messaging system works, please check out our blog.

Thank you kindly!

RogersYasmine