Online billing

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I've Been Around
Posts: 1

Re: Online billing

I am not happy with the level of service I have been receiving. I have called several times and spoken to so many agents that tell me they are going to amend my account and credit me back for things, but none of these changes show on my account. I'm so tired of wasting my time having to follow up with people to give me back my money.

I will not be recommending Rogers to any of my friends or family. Worst phone provider ever!! 

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Moderator
Moderator
Posts: 873

Re: Online billing

 

Hello & Welcome to the Community @Penny86 🙂

 

Inconsistent billing is definitely a major pain point for most us. I'm sad to hear about your poor customer service experience. I'd like to take a closer look into your account to help resolve your billing concerns. Since Community is a public platform, I'd encourage you to contact us via PM @CommunityHelps next time you're online so we can assist you further.

 

To learn more about our Private Messaging system, you can visit here.

 

I look forward to hearing from you!

 

 

 

 

RogersZia