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No SIM after creating a new account through WinBack Offer

deedev004
I've been around

I received a call from Rogers/Fido Winback team 2 weeks ago. The rep offered me a good deal with Rogers which I accepted. The guy told me I would receive the SIM card soon in mail. Since I didn't receive a SIM for more than a week, I contacted CSR for a call back from the WinBack team. They guy who called me from the WinBack team this time said there was a mistake in the offer given by the first guy  and that can't approved. I agreed to a modified deal with no bill credit.  Its been more than a week now and I haven't received an email or a SIM card yet.

 

Not sure what is going on. Any thoughts?

1 REPLY 1

Re: No SIM after creating a new account through WinBack Offer

RogersYasmine
Moderator
Moderator

Hi @deedev004,

 

Thank you for joining us in the Rogers Community and sharing your concerns!

 

I think it would be best if we took a closer look into your account to see where things currently stand. Would you be able to send us a PM so we can get started? For more information on how our Private Messaging system works, please check out our blog.

 

Kind regards,
RogersYasmine

 

 

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