No ROAM LIKE HOME for Cuba...?!?

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I've Been Here Awhile
Posts: 2

No ROAM LIKE HOME for Cuba...?!?

Traveling to Cuba next week and just realized that ROAM LIKE HOME is not available in that country with Rogers for some reason! But guess what... Koodo and Telus offer on their EASY ROME service for 12$ a day. Bell Mobility also has a travel package for Cuba.

 

And Rogers: 2.50$ a min!!! 1.50$ per mb and 0.75$ per text.... So a Gig during a week of vacation would cost 1500$ but the Canadian Telus customer sitting next to me on the beach will spend 12$ a day using whatever data is allowed on his plan!

 

Seriously Rogers, you guys are the biggest cell phone company in Canada, could you please wake up and get with the program on this one, this is unacceptable!!! And please Rogers, don't reply to this post saying that "we continually try to improve our service so please stay tuned for exiting new upcoming features"...

 

 

 

***Edited Labels***

Moderator
Moderator
Posts: 904

Re: No ROAM LIKE HOME for Cuba...?!?

Good evening and welcome to the Community @Maxliv,

 

I personally make great use of Roam Like Home whenever I am travelling. I realize this is disappointing news for you. We are constantly working with our partners globally to bring you coverage in as many destinations as we can; however, at this time there are no plans to expand Roam Like Home to Cuba.

 

I hope this helps!

 

Have a great trip!

 

 

 

RogersZia

I'm a Senior Contributor
Posts: 255

Re: No ROAM LIKE HOME for Cuba...?!?

And that is on the list of reasons I do not have my cell service with Rogers. 

 

Virgin has 1gig for $75 for Cuba along with other travel packages.  

 

Have a good time in Cuba.

I've Been Here Awhile
Posts: 2

Re: No ROAM LIKE HOME for Cuba...?!?

I’m really concerned with Rogers, they pioneered this whole RoamLikeHome program and now it seems as though the competition have not only caught up but are steaming ahead. Our family goes to Cuba every year and my bill is over $1800 when we do because of work related issues I need to deal with when I travel. It costs more than my all inclusive 5star ticket and that barely gives me enough data to check my email. Rogers reasons back in the day were capacity for service in Cuba. I can tell you that service is much improved with fiber access on the island. Last excuse was Cuba doesn’t pay their bills... I’m hopeful they will re-introduce something before I switch carriers, as everything else with Rogers has been great. 

I've Been Around
Posts: 1

Re: No ROAM LIKE HOME for Cuba...?!?

Well Rogers should have a plan seeing all other cell phone providers have one.
I travel to Cuba all the time and can’t use my phone unless I have wifi.
Reasons like this is why customers leave and find other cell phone providers.
I've Been Around
Posts: 1

Re: No ROAM LIKE HOME for Cuba...?!?

Now you can access a Cubacel sim card 40CUC and add 4GB 30CUC. Best option. I travel every couple months and need my internet for business. Hope that heps

I Plan to Stick Around
Posts: 22

Re: No ROAM LIKE HOME for Cuba...?!?

Isn’t the cubacell sim only for locals?
I've Been Here Awhile
Posts: 3

Re: No ROAM LIKE HOME for Cuba...?!?

Can I use my phone in cubq

Moderator
Moderator
Posts: 312

Re: No ROAM LIKE HOME for Cuba...?!?

Hello @cbooks,

 

Thanks for posting your question in the Community! As per RogersZia's post above, Cuba is not currently covered under our Roam Like Home service at this time. So sorry for any inconvenience caused. 🙁

 

At this time, we do not offer data passes for Cuba. Our PPU rates are currently $2.50 per minute, $0.75 per sent Text Message (without a roaming or domestic text plan or add-on) and $1.50/MB, which you would pay only when you actually use talk, text or data.

 

Please continue checking our website to view the current rates and roaming options prior to traveling to remain up to date on the current coverage that is being offered.

 

Safe travels! ✈️
RogersLaura

Moderator
Moderator
Posts: 312

Re: No ROAM LIKE HOME for Cuba...?!?

Hello Community!

 

I have awesome news to share! Effective today (November 6th), Roam Like Home service has been extended to include 10 new international destinations including CUBA!!! 😁🎉

 

Here is a list of the other countries that are now eligible for Roam Like Home:

 

  • Benin
  • Botswana
  • Congo (People's Republic of)
  • Mauritius
  • Rwanda
  • Swaziland
  • Uganda
  • Western Sahara
  • Yemen

Cheers!

RogersLaura

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