I recently updated my plan this morning with a rogers representative over the phone to the new $60 - 10G promotional offer. Now I cannot access the internet and I receive a message that I have to purchase data in order to access the Internet when I try to access the Internet. I think something on my account was deleted by the representative to remove my data completely. Is there a quick fix for this instead of having to call back in to wait 2+ hours on the phone to speak with a rogers representative again? Any help/suggestions/guidance would be appreciated. Thanks!
Solved! Solved! Go to Solution.
Thank you for posting and welcome to the Rogers Community Forums.
We can definitely understand the frustration when your services are not working as they should. Not to fret, we are here to help. When you get a chance, please us a private message to @CommunityHelps so we can take a closer look at your account.
Our private messaging system is explained in this blog.
I'm glad to hear that your request was resolved promptly 🙂
As for the Community Forums Blog, we post new articles on a weekly basis to help inform our Community on any new and exciting stuff. Feel free to browse through the older entries!
No data after I got the new 10gb plan
I got the new $60 10 gb plan yesterday and today I realized that my phone no longer has data. I am using a Oneplus 5 running the latest version of Android. I get a notification telling me to "Sign in to Network". When I click it, it takes me to some Rogers page asking if I want to pay for data (the site is legit and not a scam). I took it to a rogers store but the representative couldn't figure out why this is happening.
Thanks for the support!
Thank you for your post and Welcome to the Rogers Community Forums! 😃
Not having data can be a major concern especially in these days when everything is on the Internet and requires a Data Connection. We received your PM to the @CommunityHelps inbox and it looks like we were able to get this resolved for you remotely.
If there are any other Community members facing a similar issue after a recent Price Plan Change please send us a private message @CommunityHelps the next time you're online and we can take a closer look.
For more information on our private messaging system check out our blog.
I am having the same issue and have been on hold for over an hour. Is there any way this can be fixed?!