Welcome to the Rogers Community Forums
I sincerely apologize that you didn’t have the best experience. With the limited time offer we saw much longer than normal wait times. We always strive to provide our customers with the best possible experience in our stores, online or when they call in.
If you require assistance with this, please see @RogersRolands response on page 1, post #2 on how to reach us.
I've sent a DM to Community Helps but no response so far.
I am having this issue too. Been hammering Social and attempting to call in but you know, it not like they answer their phones.
Called support again this morning. Waited on-hold for about 45 minutes to finally speak to someone and they said the network teams were aware of the issue but still hadn't found a solution. When I asked to have it escalated and then asked to speak to a supervisor, the support person was able to apply a workaround which consisted of removing and re-adding the service to my account and Voila! Data reappeared so for those of you having issues - try asking to get it escalated if you want something done. It's sad that you need stomp your feet and ask to have things escalated before you actually get service.