Need a Letter of Settlement for A Loan

[ninjatrout]

Hello, I have an outstanding account was in collections now back with Rogers. I am trying to settle it but cannot get Rogers to send a letter of settlement.  This is required to release the funds to pay the outstanding balance.  Even if it says this will make the account paid in full.

Any help appreciated

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[RogersTim]

Hello @ninjatrout,

Welcome to the Rogers Community and thank you for your post!

Making sure you take care of any outstanding accounts or debt is a great idea.

You mentioned that your account was sent to collections but that it is now back with Rogers. What type of account was it? Is it cancelled? Normally, when an account is assigned to a collection agency, the debt needs to be settled with them directly.

Although we'd love to assist with your letter of settlement request, this might be something you should bring to the attention of our Credits Operations team at 1-800-267-2070.

Their hours of operations are:

• Monday to Friday: 7:00 a.m. (ET) – midnight (ET)
• Saturday: 7:30 a.m. (ET) – 9:00 p.m. (ET)
• Sunday: 10:00 a.m. – 6:00 p.m. (ET)

Let us know if you need further assistance!

RogersTim