My caller ID is gone and have not received my new promo plan confirmation email

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Re: My caller ID is gone and have not received my new promo plan confirmation email

Greetings @Tina9!

 

Welcome to the Rogers Community Forums and thanks for posting your concerns here! Hopefully, all is good and well at your end. 😊

 

With reference to any price plan changes that are made on your account, you should definitely receive a transactional email confirmation within 24 hours of the change being completed. Just to clarify, was the plan change processed immediately, or was it requested for a future date?

 

We hope to hear back from you soon!

 

RogersLaura