I just changed my plan to the new 60$ 10GB at Rogers Store and now my caller ID is not working. I also did not get my email confirmation for my new plan. My account is still showing my old plan. I cannot even confirm that the store updated my account and I don’t understand what happen to my caller ID. I have been trying to call for the past 3 hours and no luck :(.
Is it normal to not see my plan at all when I update my plan with a representative? It’s been over 10 hours now with nothing showing. Would they send me an email if any changes were made to my account ? Is this automatic or only when the agent sends it. For example if you cancel your plan - would an email automatically be sent ?
Welcome to the Rogers Community Forums and thanks for posting your concerns here! Hopefully, all is good and well at your end. 😊
With reference to any price plan changes that are made on your account, you should definitely receive a transactional email confirmation within 24 hours of the change being completed. Just to clarify, was the plan change processed immediately, or was it requested for a future date?
We hope to hear back from you soon!