@Ksaleib83 - Welcome to the Rogers Community Forums!
It's disappointing to hear that you both have not received the promotional gift cards that were promised to you upon signing up for services. 😞
We definitely want to look into this for you to see what is causing the delay and try to get this resolved for you both. Please send us a private message @CommunityHelps so we can get started.
Not familiar with our private messaging system? No worries, click here.
When I signed up I was told I would receive a $250 MasterCard. The promotion was up to $350 but I didn't get the home security so I was told I would receive $250. I just received an email saying my gift card was ready but it is only for $150. This happen to anyone else?
Good evening @Sameer1130,
Welcome to the Community!
I can imagining how disappointing this experience must've been for you. I appreciate the steps you've mentioned that you have already taken.
We'd be happy to review your account and promotion to determine what may have caused the delay. Please send us a PM @CommunityHelps to get started. You can learn more about our private messaging system here.
Looking forward to hearing from you!