MasterCard Promotion

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Ksaleib83
I've Been Around
Posts: 1

Re: MasterCard Promotion

I got my ignite installed in November based on that promotion. I never got any emails to even register for it and gave been waiting. Checked my spam mail as well.
RogersTony
Moderator
Moderator
Posts: 1,147

Re: MasterCard Promotion

Hello, @Thedude62 & @Ksaleib83

 

@Ksaleib83 - Welcome to the Rogers Community Forums!

 

It's disappointing to hear that you both have not received the promotional gift cards that were promised to you upon signing up for services. 😞

 

We definitely want to look into this for you to see what is causing the delay and try to get this resolved for you both. Please send us a private message @CommunityHelps so we can get started.

 

Not familiar with our private messaging system? No worries, click here.

 

RogersTony

 

 

jj88
I've Been Around
Posts: 1

Re: MasterCard Promotion

When I signed up I was told I would receive a $250 MasterCard. The promotion was up to $350 but I didn't get the home security so I was told I would receive $250. I just received an email saying my gift card was ready but it is only for $150. This happen to anyone else?

kaipomauli
I'm Here A Lot
Posts: 5

Re: MasterCard Promotion

Called Rogers yesterday because after 6 weeks since sign up, unsurprisingly like many in this thread, have not received no emails.
I am now told to wait 10 extra days b4 receiving the email (that will supposedly in turn make me receive the actual gift card max 6 weeks later) after the issue was 'escalated' XD. This is fascinating. I feel like I am doing a treasure hunt for a mythical treasure.
Will keep you guys posted on the unfolding events.
CatherineOttawa
I Plan to Stick Around
Posts: 11

Re: MasterCard Promotion

Hang in there! It’s a little more like Monty Python and the Holy Grail than a treasure hunt. 🤣
Winter54
I've Been Around
Posts: 1

Re: MasterCard Promotion

I did not receive my master card promotion card for $150 I installed nov 17 2020 it is now Feb 3 2021 ?????
kaipomauli
I'm Here A Lot
Posts: 5

Re: MasterCard Promotion

Imma hang in there @CatherineOttawa I believe! 😂
Sapphire27ca
I Plan to Stick Around
Posts: 8

Re: MasterCard Promotion

For the person who was meant to get the $250 card but got the $150 email, yes this happened to me also. I thought it was a typo in the headline of the message but I subsequently got another email for my $150 card. I’m now waiting for Rogers to fix this with the card company.
Sameer1130
I've Been Around
Posts: 1

Re: MasterCard Promotion

I moved to a new address in end of October'20 and my wifi equipment was changed as per new address requirements hence the home internet rates change was also applied. I was offered a 100CAD prepaid gift credit card which was to be sent to me by mail. It has been 3 months, a number of calls, chats and numerous emails but I am not getting any reply from Roger's. It is like an ordeal . I have also emailed hello world fulfillment many time alongwith all reqd details but getting no response. Pls help me on this...
RogersZia
Moderator
Moderator
Posts: 1,299

Re: MasterCard Promotion

Good evening @Sameer1130

 

Welcome to the Community!

 

I can imagining how disappointing this experience must've been for you. I appreciate the steps you've mentioned that you have already taken. 

 

We'd be happy to review your account and promotion to determine what may have caused the delay. Please send us a PM @CommunityHelps to get started. You can learn more about our private messaging system here

 

Looking forward to hearing from you!

 

 

 

RogersZia