Hey @Abe86,
Welcome to the Rogers Community and thank for posting your inquiry!
We certainly want to help you get clarifications on this.
What number did you dial to reach someone from that department?
To contact out Sales team for residential services, call 1 (866) 210-4059.
They're available daily, from 7 am to midnight EST.
First time occupants of a Mattamy home, in certain areas, could be eligible for a specific promotion.
We have the ability to forward your information to the team in charge, to see if you meet requirements and then go ahead with the account creation/activation.
Please reach out to us via Private Message @CommunityHelps so we can gather your info. If you are not familiar with our messaging system, you can check out our Blog.
RogersMaude