Lousy "travel plans" for corporate account holders.

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I Plan to Stick Around
Posts: 16

Lousy "travel plans" for corporate account holders.

I have no interest in changing my entire phone plan just so that I can enjoy the advantages of Roam Like Home.....for ONE WEEK. Has your marketing department not addressed the needs of their MILLIONS of corporate account holders any better than that?

 

 

 

***Edited Labels***

Moderator
Moderator
Posts: 1,841

Re: Lousy "travel plans" for corporate account holders.

Good day @Bultaco,

 

Thank you for sharing your opinion regarding the Roam Like Home eligibility criteria for corporate customers. I understand your dissatisfaction.

 

Business Corporate Customers with a Multi-Subscriber Discount code must be enrolled on one of the following plans, to benefit from Roam Like Home, when travelling:

  • Enterprise Flex Price Plans (Unlimited Canada-Wide Calling, 5GB and up) 
  • Rogers Elite Voice With Flex Data Plans and Data Only Plans
  • Global Corporate Share Plan (Unlimited North America-wide calling and up to 10GB) With Roam Like Home.

I understand that having to change your plan, on the lines on your account, can sound like a complicated process for something you need for a week only. However, you may also save some money. Did you take the time to look into it?

 

Keep in mind that if your price plan is not compatible with Roam Like Home, you can purchase a travel pack to cover the usage you'll be making during your trip.

 

We appreciate you took the time to share your feedback with us.

 

RogersMaude

I Plan to Stick Around
Posts: 16

Re: Lousy "travel plans" for corporate account holders.

Thanks for getting back, Maude.

When you say "Did you take the time to look into it?".....are you suggesting that I can actually find the information on your website? I don't think so.

 

I could send you my call log and show you that I've been on the phone with Rogers for over four hours in the past two weeks trying to sort out what I figured would be simple problems. Mostly related to Roaming charges, "mistaken account identity" (i.e. what type of account I have) and broken promises of credits. (Check my account if you have access.)

I've been transferred and put on hold so many times it seems like a full time job just to get support from Rogers. Any ONE call usually involves up to 3 departments at your end.

 

And, what a shame there is no provision for emailing questions/problems.

Rogers has decided, much to its customers disappointment, NOT to communicate in a way that doesn't consume most of our day. They'd rather tie us up with prolonged phone calls and chats...presumably hoping to wear us down to where we just say the heck with it and give up.

 

So, perhaps this is the way to do it? In the forum? Mind you, I didn't see a specific suggestion for getting the help I need. "Did you take the time to look into it?" Yes......and when I call in......usually an hour later, I'm told that I'm getting such a "great price" now on my monthly plan, the company can't extend any Roaming plan similar to what it offers "retail" customers.

 

But, heh, if you can't point me to the page on your website.......or (and I'm laughing now.......) have someone CALL ME (I know it's against the company's religion to make outbound calls.....kinda weird that it's their bread and butter technology but they never use it themselves)...I'd be happy to try again. I just don't have another 60 minutes to spend on the phone. And really, it shouldn't take that long.

Highlighted
Moderator
Moderator
Posts: 1,841

Re: Lousy "travel plans" for corporate account holders.

Thank you for your reply @Bultaco!

 

First of all, I sincerely apologize for the way my reply made you feel. I was simply probing to gather more information from you, based on your original post. I never meant to imply anything negative.

 

As a consumer myself, I know how frustrating it can be to spend countless minutes on the phone, on hold or being transferred from one department to another.

 

Keep in mind that, at this time, I do not have access to your account and was simply trying to guide you towards the most appropriate answer, for your particular situation. I understand your desire to be contacted back by phone or to discuss this matter via an email correspondence.

 

Do you have a Consumer Regular account (under your name and credit information), with your employer preferred pricing or a plan specific to the company you work for?

If that is the case, visit the Share a Concern page. Under "You are:", click on "An existing Rogers customer", then choose your preferred contact method (call back or email).

 

For a Small Business account, visit www.rogers.com/small-business/contact-us.

Then, under "Support for my existing service(s)", you'll see "Send Us Your Question"

Tell us about what you need help with and a Small Business Specialist will contact you within two (2) business days. You can also Book a Free Rogers Check-In.

 

If you have an Enterprise Account visit www.rogers.com/enterprise/contact-us. You'll see that you can submit a call back request or, for wireless inquiries, you have the ability to write an email to rogers.businesssupport@rci.rogers.com.

 

Hope this answers your question more adequately!

 

RogersMaude

I Plan to Stick Around
Posts: 16

Re: Lousy "travel plans" for corporate account holders.

Thanks very much, Maude. Your response is greatly appreciated. I will use the appropriate link that you provided for my account. Thanks again and have a great day.

Michael