Lost my phone this morning. Called the replacement insurance guys. Said that it wasn't the device on my account. 100% for sure it was the device on my account. Chatted with Rogers live chat. They said at first there is no way for them to check or track the serial #/IMEI # of the device for the last 3 or 4 days. Well I suggested that that is not true, I was then told they can not give me the information due to the Privacy Act.
The device which was lost, did u get it from Rogers or another place?
If you got it with Rogers, they should have a record of which IMEI was in the account last. If you got it from a third party and just put in the sim and started using it, that's true they can't give u a replacement since it was never bought from Rogers.
However it's true. They can not track a IMEI number and give u that information.
You can call Rogers and have them black list the phone. This will disable the phone from working with any carrier and thus making it useless.