Hmm. The title of this thread is "Long Hold times,"but since there are different ways to contact Rogers, that real problem is still the least interesting thing that you mentioned here.
You mentioned "middle-of-the-road service," so does that mean you have Ignite services that are not working beyond a satisfactory level, due to perhaps frequent reboots, freezing, or other interruptions? If that's the case, it makes it easier to understand why you need to get out right now. Especially if you feel that you are paying too much (+$260), compared to your previous deal.
However, if you still like your current service enough to stay, as long as you can get a lower monthly price, then you should stay. The grass isn't always greener on the other side, so if both lawns are brown, you could stay where you are, or simply remove the grass and build a swimming pool.
Before you go for a swim, you can find that Big Red Terminate your account button, by scrolling down this page to Contact Us, and then when you arrive on the next page, scroll down to "Share a Concern" and reprint what you posted here, and then give Rogers your demand for a better deal, or else you want them to let you go to a better place with an outdoor swimming pool.
You could also try sending a private message to
@CommunityHelps if you want a second opinion, or guidance from a real Rogers agent.
And if you are currently on a Legacy plan (rather than Ignite), January seems to be a worse month than December to get a good deal, unless perhaps you get a friendly Rogers Retentions agent, or use a third-party company working on Rogers behalf (although giving 2 pieces of ID to a stranger is a bit too risky for my blood pressure to handle).
