Re: Issues with setting up the voicemail for the first time
Hey @beraken as @RogersMaude said, Updating Application would be the first thing. Because "unknown application" feels like its trying to launch something that isn't there.
However, I do want to confirm that you aren't actually calling "1" but rather Holding down "1" (as this is a speed dial to the message center number in the back end which is preprogrammed on to your phone).
If you have an unlocked iPhone then you may be missing the message center number (which is the server number your phone voicemail is set up to; this also causes errors if its not connected to the correct server or any server at all)
To set that up, I usually call tech support and they have the server number for your region specifically.
Just remember don't press 1 and press dial/call button. Because that is not a real phone number, and the phone number is just calling ' 1 ' . (and not a ten digit number). The call will fail.
Holding down 1 calls the voicemail as speed dial.
Once you set up your voicemail (with temp password as your last four digits of your phone number) - Your visual voicemail will work since it can now access the fully activated voicemail!
Tell us what you have done so far, so we can help troubleshoot!
We want you to enjoy the service as much as we do! 😄
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