After having a less than satisfactory experience with Retentions/Customer Relations, I decide to do a hardware upgrade online on Boxing Day without any Rogers staff interventions. I decided to go with a Samsung Note 9, valued at $1,200 which I will be paying off over the next two years. My package was shipped out this Wednesday January 2 and it arrived yesterday.
I have been an online purchaser since the late 90s with, inter alia, NCIX in Vancouver (RIP) and Amazon. I expected Rogers subcontractors to package this very expensive phone in a suitable, customary way, The phone box I was expecting would be placed in another box and said box would have bubble wrap or polystyrene chips or something similar. Essentially, I would expect the phone box not to be able to move around within the shipping box.
But no, I am attaching a "re-creation" of what I received. Simply, the phone box was placed in a shipping carton with nothing else, allowing it to move around freely (and violently) within said carton. Phones are not just circuit boards with surface mounted components. I was appalled. Is this what happens when one is essentially part of an oligopoly and can really do what you want without much regard to proper practices?
I sent an email to the Office of the President but I did add (after a previous experience) that they can hold the Boilerplate and bromides.
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I can totally understand where you are coming from here, purchasing such an expensive device only to have it packaged like this is disappointing, to say the least. =(
I am very confident that you are in good hands with our Office of the President department. They should be able to find a resolution to this matter for you.
Feel free to let the Community know how things go!
Thank you very much for your reply. As regards the "Office of the President" I have found with my very recent exchange to be an exercise of sycophancy. All the right phrases, unfortunately out of a 1980s Tom Peters' book.
Thanks for the reply Pauly. As regards your reply Meowmix, I never said that the phone was internally damaged. I am 99% sure there is no internal damage. I too have made mistakes. However, having had my own business for 27 years I have paid for my mistakes. I was simply frustrated that this happened. Is that clear enough? Please excuse my harsh tone and if English is your second language I do apologize.
I was asking myself questions "What if there were ....". And so on. In any event, this is clearly counterproductive and I am bowing out of this now.
Postscript: The shipper was SCI Logistics and the carrier Purolator. Read up on SCI Logistics.
Thanks to all of you for sharing your opinions and thoughts regarding this matter! In keeping in the spirit of the Rogers Community Forums, let's try to refrain from any comments that may come across in a negatively impacting way. We'd love to keep this conversation going in a friendly and informative manner! 😉
Thanks so much!