Instructions on returning Rogers equipment.

[novalobster]

I just got the instructions via email. I only see  TV box under 'equipments to return'. However, I have a TV box and a modem for the Internet. Should I return box equipments using the same waybill?  Also, my postal code in the waybill is wrong; it is an area150km away from my house. Thanks. 

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[RogersJermaine]

Hello @novalobster,

Welcome to the Rogers Community Forums, and thank you for your post! We are saddened to hear that you have decided to cancel your services. Once the cancel order is processed, you should receive the email within 48 hours with the instructions on how to return the equipment.

Do you have services with us at multiple addresses? To ensure we have the correct account canceled for you, please feel free to reach back out to our support team here to confirm the cancellation and the correct address for you.

Regards,

RogersJermaine

[bar10bara]

I've got new ignite TV box by Purolator, how I can return faulty one. I have been told that with new box i will get return label, but there is no return label in the packaging

[RogersMaude]

Hey @bar10bara,

Thank you for posting your inquiry to the Rogers Community!

If you need to return your rental equipment, follow these steps:

1. Check your email: You should receive an email within 48 hours of speaking to our Rogers customer specialist. If you don’t see the email, please check your Spam/Junk inbox. If it’s not there, contact us to have the waybill resent.
2. Prepare for shipment: Package the requested equipment in a box for shipment.
3. Use the provided waybill or QR code: You can print and adhere the provided Canada Post waybill to the box, or for a paper-free return, provide the QR code at Canada Post.

For further assistance, you may also send a private message to @CommunityHelps, so we can take a deeper look into this.

Hope this helps!

RogersMaude