Incorrect Payment Report To Credit Bureau

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Darkshack1980
I've Been Here Awhile
Posts: 2

Incorrect Payment Report To Credit Bureau

Hi, I am trying to fix a incorrect payment report on my credit files for rogers communications. It is marked on my credit files as not paid/unknown for the month of July 2017, all months before and after that month are all correct, its just that one month, my bill has always been paid right after or sometimes before I get the e-statement, I contacted transunion about this error to dispute it and they have told me I have to contact rogers to update the payment info for that month as paid on time, I contacted rogers and the person I spoke to didn't know what I was talking about and sent me a paid bill for that month to send to the bureaus prove it was paid on time and should be marked as such, again I got the same awnser you have to contact rogers to fix it, called rogers yet again and they don't know what I'm talking about and offered to send me another proof of payment. I came here hoping to find who i can talk to about fixing this error as it looks bad on my credit report, getting a bit fusterated with the run around. Thanks.

 

 

 

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RogersZia
Moderator
Moderator
Posts: 1,329

Re: Incorrect Payment Report To Credit Bureau

Hello @Darkshack1980,

 

Welcome to the Rogers Community Forums :)!

 

Credit score is surely a major concern. Based on the nature of your request, I would recommend you to speak to our Credit Operations team. You can reach them at 1-800-267-2070.

 

The hours of operation are:

Monday to Friday: 7:00 am - midnight ET

Saturday: 7:30 am - 9 pm ET

Sunday: 10 am - 6 pm ET

 

You can also chat with them here.

 

Live Chat hours are:

 

Mon-Fri: 7 am to Midnight EST

Sat: 7:30 am to 9 pm EST

Sun: 10 am to 6 pm EST

 

 

 

RogersZia

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RogersZia
Moderator
Moderator
Posts: 1,329

Re: Incorrect Payment Report To Credit Bureau

Hello @Darkshack1980,

 

Welcome to the Rogers Community Forums :)!

 

Credit score is surely a major concern. Based on the nature of your request, I would recommend you to speak to our Credit Operations team. You can reach them at 1-800-267-2070.

 

The hours of operation are:

Monday to Friday: 7:00 am - midnight ET

Saturday: 7:30 am - 9 pm ET

Sunday: 10 am - 6 pm ET

 

You can also chat with them here.

 

Live Chat hours are:

 

Mon-Fri: 7 am to Midnight EST

Sat: 7:30 am to 9 pm EST

Sun: 10 am to 6 pm EST

 

 

 

RogersZia

View solution in original post

Darkshack1980
I've Been Here Awhile
Posts: 2

Re: Incorrect Payment Report To Credit Bureau

Thanks For Putting Me In The Right Direction. I Chatted With Someone At Credit Operations And They Submitted A Request To Have That Fixed, Will Find Out In 10 Days. Hoping This Fixes It Finally. Thanks.
kaiyre
I've Been Around
Posts: 1

Re: Incorrect Payment Report To Credit Bureau

Rogers Communications on Credit Report as bad debt, collections or unable to locate. This is showing up on my credit report, but I paid everything I owned and closed my account as my work was going to pay for my phone going forward. I've never paid any money to any collection agency, I handled my account with Rogers. What do I do about this? The credit bureau says to contact Rogers..

s_tiwari
I've Been Here Awhile
Posts: 2

Re: Incorrect Payment Report To Credit Bureau

Collections/rogers won't clear

 

Disconnected my account in February, returned the equipment 3 days after the billing date. Proactively contacted customer support about any issues in billing. Was charged $148 for the month for using the service for 3 days!! 

 

I raised this issue with customer support 4 times already. The March bill came at -$121, so if you went to third grade and know basic addition subtraction. You'll know that 148-121 = 27 not 148 again!! The level of incompetence is unparalleled all around in this company. Now the bill has been sent to collections because no one adjusted the amount due. The collections person calls and has no clue about what has already been discussed with customer support FOUR TIMES! At this point this is just customer harassment, never getting anything from Rogers ever again

RogersLaura
Moderator
Moderator
Posts: 772

Re: Incorrect Payment Report To Credit Bureau

Hello @kaiyre,

 

Thanks for joining us here in the Community and great first post! 

 

I can understand your concerns over this unexpected predicament. We'd like to help you get to the bottom of this! 🙂

 

By any chance, have you tried reaching out to any of our Customer Support Teams using the available avenues? You can reach us by telephone or text message and you can even chat with us online via Live Chat Support, Facebook Messenger, or Twitter DM! Please click HERE to go to our support page to view all of the options and hours of operation. 

 

We can also provide you with support here in the Rogers Community Forums! Simply send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.

 

Kind regards,

RogersLaura

RogersLaura
Moderator
Moderator
Posts: 772

Re: Incorrect Payment Report To Credit Bureau

Greetings @s_tiwari,

 

A warm welcome to the Rogers Community Forums and thanks for posting your concerns here! 🙂

 

Receiving a bill for an unexpected amount can certainly be displeasing. You mentioned speaking to 4 different agents regarding your final invoice. Can you kindly share what explanation they provided for the charges that were reflected on the invoice? Were you able to confirm if your returned equipment was received back? 

 

If you need us to have another look to better understand what happened and verify if the charges are legitimate, please send us a Private Message @CommunityHelps. For more information on how our Private Messaging system works, please check out our blog

 

Thank you,

RogersLaura

s_tiwari
I've Been Here Awhile
Posts: 2

Re: Incorrect Payment Report To Credit Bureau

Yes I was able to confirm that the equipment was received back. I sent each of the agents the receipt and also the last person from collections the receipt. Got two emails from the collections department again. The account balance still hasn't been updated. 

 

So basically this forum is also useless, because your company clearly ignores complaints as well.

rbccmsn
I've Been Around
Posts: 1

Re: Incorrect Payment Report To Credit Bureau

I had an account a while back and due to unseen circumstances I was unable to pay balance and my account went into collections. I have completely paid off the balance with the agency and that shows on my credit report. However, it still says that I owe that money to Rogers, even though it's been fully paid by the collection agency. How do I remove this from my credit report? It say's I haven't done my monthly payment for over a year and that's just not true. Please help me. 

RogersZia
Moderator
Moderator
Posts: 1,329

Re: Incorrect Payment Report To Credit Bureau

Good morning @rbccmsn,

 

Welcome to the Community!

 

I'm glad to hear you were able to clear your account. I know we can all face unexpected challenges from time to time. How long ago did you clear the balance with the collections agency?

 

Typically, if the payment has been made it takes a minimum of 40 days for the Credit Bureau to be updated. If the payment is made via the agency, we do not have access to the details. It may be best for you to direct any specific questions about your payment to the agency in question.

 

Please keep us posted :).

 

 

 

 

RogersZia