Thanks for nothing Laura I’ve already heard all of this and it means absolutely nothing like I said you keep on telling me six weeks then another four weeks and another six weeks and then another four weeks so what you’re telling me is futile frustrating and absolutely not the case. These are perfunctory stock responses that you have copied and pasted from some sort of manual that’s been given to you it doesn’t resolve any issue at all and apparently I’m not the only one so please keep your apologies and stop telling me to check my junk mail. I’ve heard the same script from every person that I’ve spoken to and it still hasn’t been resolved.
I subscribed to Ignite Internet 500-Unlimited in October, and I was promised as well that I will receive $150 gift card after completing a month. But looks like I am not only one who hasn't received the gift card. Can Rogers team please let me know when I can expect my gift card?
Good evening @Deeps1987,
Welcome to the Community!
I realize you haven't received the gift card yet, but have you check to see if you've received a registration email? Please note the email may come from firstname.lastname@example.org OR email@example.com.
Please check out RogersLaura's post here for more details :).
I'm in the same boat as Deeps1987. Installed Ignite500 in Mid-Oct but haven't received anything about the GC--it has been over 2 months now.
Like I said, Rogers is on time when it comes to collecting our monthly fees and ding us with late charges. Yet have the audacity to ask us for our understanding in issuing a $150 GC.
The emails are electronic, the gift cards are electronic, sign up and processing our accounts are all electronic; the whole processing should be near automated, so pardon me for not buying the excuse and understanding the delay.
This is an open question to everyone on this thread to why you don't escalate this with CCTS?
After I raised a complaint with CCTS, I got a very quick response from Roger's office of the president, and within 2 weeks received the gift card amount. It took me 10 minutes to do. I included my chat transcripts. This is the only resolution with Rogers for this type of problem.
I went through the same pain as all of you:
-wasted time on chats and calls to Rogers support.
-scripted comments from moderators with no interest or ability to truly resolve the issue.
-uncertainty of when or if I would get what I was promised.
One commenter said - if Rogers was owed money, they'd be charging interest, and sending the account to credit bureau. This is absolutely true.
I encourage everyone to escalate this to the authority responsible - CCTS - to deal with telecom providers whom don't honor their promotions to bring in new customers.