Ignite TV Promo - Amazon Gift Card

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I've Been Here Awhile
Posts: 3

Re: Ignite TV Promo - Amazon Gift Card

@RogersZia I did check but no such email even in spam since the time I subscribed.

I Plan to Stick Around
Posts: 13

Re: Ignite TV Promo - Amazon Gift Card

Thanks I will be filing a complaint this morning. This is great advice. I didn’t know this existed otherwise I would have contacted them ages ago.
I've Been Here Awhile
Posts: 2

Re: Ignite TV Promo - Amazon Gift Card

I will definitely contact CCTS.
Thanks
I've Been Here Awhile
Posts: 3

Re: Ignite TV Promo - Amazon Gift Card

I filed the complaint this morning.
Goodluck to all of us.
Merry Christmas!
I'm Here A Lot
Posts: 7

Re: Ignite TV Promo - Amazon Gift Card

Me too. I also filed a complaint.

Good luck to all of us.

Happy holidays!
I've Been Here Awhile
Posts: 3

Re: Ignite TV Promo - Amazon Gift Card

I am told that I was offered $100 GC and not $150 though I fairly recall in the conversation about $150.  It is applicable if you are an existing rogers wireless customer.

Moreover, hiked the price of my plan by 2 dollars + tax immediately. Though I was given 3 months credit after chasing Rogers, the commitment was for 12 months when I agreed to stick with Rogers. Will take it up with CCTS.

I've Been Here Awhile
Posts: 3

Re: Ignite TV Promo - Amazon Gift Card

I was promised a $150 Amazon gift card.

My services were installed back in August.

Hello World refuses to send me the gift card.

Why can't Rogers help me?

Every time I ask for help, they don't do anything to resolve my issue.

Would you prefer it if I boycott Rogers services and cancel my Internet services with you?

 

I Plan to Stick Around
Posts: 13

Re: Ignite TV Promo - Amazon Gift Card

https://www.ccts-cprst.ca/

Here’s what you are going to do you gonna click on the link and you’re going to file a complaint. That’s what we’ve all done.
I've Been Here Awhile
Posts: 3

Re: Ignite TV Promo - Amazon Gift Card

Did anyone hear back after filing a complaint?
I Plan to Stick Around
Posts: 11

Re: Ignite TV Promo - Amazon Gift Card

Yes. After my submission to ccts, took 3-4 days after initial acknowledgement email to get confirmation that complain does fall within mandate.  Then about a week later, Roger's office of president contacted me by phone in the evening to discuss resolution. They were anxious to close it quickly.

 

I rejected the first closure notice from ccts which was initiated by Rogers as I had conditions:

-I had not received the gift card yet.

-root cause be determined and documented.

-balance of others on forum and in promotion receive their gift cards.

 

About 1 week after the call from Rogers, I got a gift card email for amazon.

 

I lost out on points 2 and 3, but I fought for it. I got lip service only for those points. I was forced to close complaint. I am not happy that there are many others like me whom struggled to get a gift card that was promised.