04-15-2020 04:30 PM - last edited on 04-15-2020 05:13 PM by RogersZia
I changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a follow up. Has anyone else had this issue?
Solved! Solved! Go to Solution.
12-20-2020 01:01 AM
I subscribed to Ignite Internet 500-Unlimited in October, and I was promised as well that I will receive $150 gift card after completing a month. But looks like I am not only one who hasn't received the gift card. Can Rogers team please let me know when I can expect my gift card?
12-20-2020 11:44 PM - edited 12-20-2020 11:45 PM
Good evening @Deeps1987,
Welcome to the Community!
I realize you haven't received the gift card yet, but have you check to see if you've received a registration email? Please note the email may come from email@example.com OR firstname.lastname@example.org.
Please check out RogersLaura's post here for more details :).
12-21-2020 12:20 AM
I'm in the same boat as Deeps1987. Installed Ignite500 in Mid-Oct but haven't received anything about the GC--it has been over 2 months now.
Like I said, Rogers is on time when it comes to collecting our monthly fees and ding us with late charges. Yet have the audacity to ask us for our understanding in issuing a $150 GC.
The emails are electronic, the gift cards are electronic, sign up and processing our accounts are all electronic; the whole processing should be near automated, so pardon me for not buying the excuse and understanding the delay.
12-21-2020 07:32 AM
12-21-2020 07:54 AM
This is an open question to everyone on this thread to why you don't escalate this with CCTS?
After I raised a complaint with CCTS, I got a very quick response from Roger's office of the president, and within 2 weeks received the gift card amount. It took me 10 minutes to do. I included my chat transcripts. This is the only resolution with Rogers for this type of problem.
I went through the same pain as all of you:
-wasted time on chats and calls to Rogers support.
-scripted comments from moderators with no interest or ability to truly resolve the issue.
-uncertainty of when or if I would get what I was promised.
One commenter said - if Rogers was owed money, they'd be charging interest, and sending the account to credit bureau. This is absolutely true.
I encourage everyone to escalate this to the authority responsible - CCTS - to deal with telecom providers whom don't honor their promotions to bring in new customers.
12-22-2020 09:57 PM
12-22-2020 11:43 PM - edited 12-22-2020 11:45 PM
12-23-2020 07:18 AM
12-23-2020 07:50 AM
12-23-2020 10:59 AM
12-23-2020 11:43 AM
12-23-2020 01:06 PM
I am told that I was offered $100 GC and not $150 though I fairly recall in the conversation about $150. It is applicable if you are an existing rogers wireless customer.
Moreover, hiked the price of my plan by 2 dollars + tax immediately. Though I was given 3 months credit after chasing Rogers, the commitment was for 12 months when I agreed to stick with Rogers. Will take it up with CCTS.
01-04-2021 09:52 PM - last edited on 01-05-2021 08:16 AM by RogersYasmine
I was promised a $150 Amazon gift card.
My services were installed back in August.
Hello World refuses to send me the gift card.
Why can't Rogers help me?
Every time I ask for help, they don't do anything to resolve my issue.
Would you prefer it if I boycott Rogers services and cancel my Internet services with you?
01-05-2021 08:41 AM
01-05-2021 04:08 PM
01-05-2021 04:17 PM
Yes. After my submission to ccts, took 3-4 days after initial acknowledgement email to get confirmation that complain does fall within mandate. Then about a week later, Roger's office of president contacted me by phone in the evening to discuss resolution. They were anxious to close it quickly.
I rejected the first closure notice from ccts which was initiated by Rogers as I had conditions:
-I had not received the gift card yet.
-root cause be determined and documented.
-balance of others on forum and in promotion receive their gift cards.
About 1 week after the call from Rogers, I got a gift card email for amazon.
I lost out on points 2 and 3, but I fought for it. I got lip service only for those points. I was forced to close complaint. I am not happy that there are many others like me whom struggled to get a gift card that was promised.
01-05-2021 04:35 PM
01-07-2021 05:45 PM
01-07-2021 06:05 PM
01-07-2021 06:20 PM - last edited on 01-07-2021 06:22 PM by RogersMaude
Like the other guys said once you filed a complaint they notify you about proceeding. Once that happens it’s a short time for resolution with the office of the president. Be prepared.
I chose asking for consideration because of the aggravation and time that I spent having to contact customer service on Twitter and through the forum and email. Me having to chase this down! Come on! Thats not ok. I pay my bill on time so don’t mess with me please. 😀
01-07-2021 07:38 PM