As a long term Rogers customer so speaking from experience...anything you are offered will not come easy. You will learn over time to have everything noted and recorded on interaction ID's before you sign. You WILL have to follow up multiple times. You work for Rogers now...they don't work for you....modern customer service.
If you are documented properly and are persistent you will overcome!
Good Luck and don't accept anything less than what you were offered in kind i.e. account credit and don't be afraid to escalate!
Welcome to the Rogers Community! Congrats on your first post with us @lolawhite! 😁 I hope you both are staying safe and sound. I've had my Ignite services for quite some time now and it's been great! I hope you're enjoying it!
@lolawhite, we're elated to have you on board with us with your wireless service as well! 👍 What date in August did you migrate over to our new Ignite service? When you received your email to sign up for the promotional offer, did you get to choose between a physical or electronic Prepaid Mastercard? After you’ve successfully registered, physical cards arrive 3-4 weeks after registration, while electronic cards arrive 1-2 weeks after registration. If you chose to receive an electronic Prepaid Mastercard, have you checked your junk folder by chance? In the event that you still have yet to receive the Prepaid Mastercard kindly send us a PM via @CommunityHelps and we can certainly take a look into this for you as well as the status of the tablet. 👍
@RayB50, that is certainly not the type of experience I want you to be having. Did you receive an email with instructions on how to register for your Amazon Gift Card? Have you checked your junk folder? This email may take up to 6 weeks to receive. You'll have the choice of a physical or electronic gift card. After you’ve successfully registered, physical cards arrive 3-4 weeks after registration, while electronic cards arrive 1-2 weeks after registration. For your speed issues please contact us via PM @CommunityHelps. For more information on how our Private Messaging system works, please check out our blog.🙂
Welcome to the Rogers Community Forums! Congrats on your first post with us @doansn! I hope you are both staying safe and sound. I've had my Ignite TV service for quite some time now and it's great! I hope you're enjoying it! 😊 What date did you get your service installed with us?
You can anticipate receiving an email up to 6 weeks after your installation with instructions on how to register for your Amazon gift card. You will have 45 days from the day you receive the email to do the registration. If you don’t register within 45 days, you’ll no longer be eligible for this promotion. You have the choice of either a physical or electronic gift card. After you’ve successfully registered, physical cards arrive 3-4 weeks after registration, while electronic cards arrive 1-2 weeks after registration. Please continue to keep an eye on your junk folder as well just in case! I hope this helps! 👍
i received a confirmation that i'd registered and it's now been over 8 weeks since installation and it's been radio silence. i requested the digital card and got nothing. i registered on the 4th day after receiving the email to register (the email we get looks like a phishing email). i contacted the customer care email address they provide but i'm not confident that i'll ever get the gift card.
I signed as a new customer in Sept 2020 for 500mbps ignite internet, but did not receive the promotional giftcard or related correspondence that was part of the signup deal. The promotion was confirmed in initial chat transcript, and subsequent chat transcript with Rogers support staff.
I have seen several others having same problem with posts on the forum.
I believe I now have to register a complaint with CCTS to address this. I will do this tomorrow. If a Rogers support rep can resolve this before then would be appreciated.
I'm having the same issue.. Signed up in early September, 6 weeks period was over and no email or whatsoever regarding the gift card (I had been checking daily, including junk/spam mails). I contacted a rep in mid October, who noted that he has sent it to the escalation team and I should be receiving email about it.. I've been checking my email daily still, and I have yet to see any email regarding this gift card..