@sag1
There is a good chance that your will be lucky, there are just as many complaints about the customer support and bill on the other service.
The first bill can be confusing but I have found it to be accurate. It prorates the first month charges as you most likely did not being the service on the first day of the billing cycle, and fully bills the next month. Then there are the one-time charges.
If all the features, services, and prices you want are the same then pick the provider that you think is better.