Ignite Installation Issues

[zjiiaoliu]

I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one of the staff told me he send the complaining to some manager already on last friday and ask me to wait, then everything go back to square one, nobody reached me to really solve my problem.

*Added Labels*

[RogersMoin]

Hello, @zjiiaoliu.

Thank you for posting your concern, and welcome to our Community!

It's disheartening to learn about your installation experience. Understandably, it's frustrating not to get connected with the right problem to have the issue resolved. I hope your service is online now; in case you still need help, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin