How to activate a new SIM card?

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I've Been Around
Posts: 1

How to activate a new SIM card?

I just purchased a new sim card today, but the problem is I don't know how to activate it. Can I activate it online? If so, how? And I know the number for Rogers but do I call their Tech Support? I am very confused when I call them because I'm not sure how to get the correct portal for SIM activation!

 

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I'm a Trusted Advisor
Posts: 32,015

Re: How to activate a new SIM card?

Hello natasel85

You can active a sim card online, at a Rogers store and over the phone.

If you have a My Rogers account online, log into your account - Overview - Change Sim Card. ( it will be in the middle top). You need to add the old sim card digits which are located on thr sim card and then add on the second line the new sim card digits.

If you want to activate the sim over the phone. You can do it with Tech support or ask for customer service. They will do it for you as well. You also need to give them the digits on the sim card as well for them to add it into your account.

At the store you ask the reps to add it into your account and they will.

I've Been Here Awhile
Posts: 2

Re: How to activate a new SIM card?

What if you don't have the old sim number
I'm a Trusted Advisor
Posts: 32,015

Re: How to activate a new SIM card?

Hello bennyb1978

As I said in your other post, You can call Rogers and have them activate the sim card for you. They do not need the old sim card number. You can do the same if you go to your local Rogers Plus store.

Doing it online requires that you have the old sim card on you.
I'm Here A Lot
Posts: 5

Re: How to activate a new SIM card?

Hello, is there a charge to switching SIM online?
I'm a Trusted Advisor
Posts: 32,015

Re: How to activate a new SIM card?

Hello kserhman

You need to have a My Rogers online account with your account number registered to it. Once you do, go into My Rogers - Overview - Change Sim Card. That will prompt you to add the current sim card number and the new sim card number.
I'm Here A Lot
Posts: 5

Re: How to activate a new SIM card?

Thanks for the reply, I was able to find that in the portal, however I just want to confirm that switching SIM card online doesn't have a transaction / activation charge associated with it.

I'm a Trusted Advisor
Posts: 32,015

Re: How to activate a new SIM card?

You will not be charged for anything. The only time you will be charged is when you buy the sim card.
I've Been Around
Posts: 1

Re: How to activate a new SIM card?

how do i activate my new sim card?

Resident Expert
Resident Expert
Posts: 13,949

Re: How to activate a new SIM card?

You should be able to call in, or visit one of the stores.