How do I reach a live person to speak to at Rogers?

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Resident Expert
Resident Expert
Posts: 3,635

Re: How do I reach a live person to speak to at Rogers?

@Shagedorn :  You can talk to a person with PAYGo.  You dial 1-800-575-9090, option 4, option 4, option 1.  Zero doesn't work.  Since today is Christmas, there may not be an answer, but there is most days.

 

Unfortunately, many people are not patient enough to listen to the end of all the options, but a person is (usually) there.



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I'm a Senior Advisor
Posts: 3,677

Re: How do I reach a live person to speak to at Rogers?

I have not tried it recently, but when I could not find the choice I wanted through the menu, pressing zero repeatedly eventually got me through to a live person.


Rogers PayGo. Location: S-W Ontario
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I Plan to Stick Around
Posts: 8

Re: How do I reach a live person to speak to at Rogers?

Thanks.  I’ll try again instead of pressing 0.
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I've Been Around
Posts: 1

Re: How do I reach a live person to speak to at Rogers?

Been trying to get ahold of you for a week and a half for upgrade promo
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Retired Moderator
Retired Moderator
Posts: 624

Re: How do I reach a live person to speak to at Rogers?

Hi @Perster

 

Welcome to Community Forums!

 

I realize the wait times haven't been ideal this holiday season.

 

We can assist you with your upgrade, please to reach out to us via PM @CommunityHelps and we'd be happy to assist you.

 

For more information on our Private Message system, take a look at this page.

 

 

RogersPrasana

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I Plan to Stick Around
Posts: 8

Re: How do I reach a live person to speak to at Rogers?

I called the number and selected 4, 4, then 1 and it took very little time for someone to answer.  I was able to explain my concern and she was able to answer all my questions and solve the problem.

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Resident Expert
Resident Expert
Posts: 3,635

Re: How do I reach a live person to speak to at Rogers?

@Shagedorn :  The number I provided in post 41 is for PAYGo only.  I'm not sure that's what @Perster is after.  Near the bottom of the main Rogers page is a contact us link, which indicates the many ways you can contact Rogers.

 

https://www.rogers.com/consumer/support/contactus



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I've Been Here Awhile
Posts: 2

Re: How do I reach a live person to speak to at Rogers?

to reach a live agent, call 1-800 575-9090, choose option 4, then option1

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Resident Expert
Resident Expert
Posts: 3,635

Re: How do I reach a live person to speak to at Rogers?

@Renee-Louise : I believe it's 4-4-1 for PAYGo, as mentioned earlier in this thread.  Other contact information is found on the following link:

 

https://www.rogers.com/consumer/support/contactus



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I've Been Here Awhile
Posts: 2

Re: How do I reach a live person to speak to at Rogers?

good to know.I spoke to someone at pay as you go this morning and asked how to directly reach them instead of going through menu and 4 + 1 is what they told me, but I have not tried it, so thanks for the clarification. My bad. Just repeating what Rogers had told me (rolls eyes). 🙂