How can this company take money from us and not have to pay or credit us back?

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I've Been Around
Posts: 1

How can this company take money from us and not have to pay or credit us back?

In October, I had to get a new phone when my old one ate dirt. I had to change from a phone plan I had had for 10 or 11 years at that point, which meant that I no longer needed the voice mail plus add-on and asked them to remove it. They said they would. I thought that they did. They asked me if I wanted the protection plan; I said no, but I did say yes to the one-time payment of the store's protection plan. 


Needless to say, since October, I have been paying $4.99 for the voice mail bundle that I asked that they remove and $10.99 for the Roger's protection plan which I said no to. In January, I emailed them about it, asking they remove both of those. I got irrate as month after month, it was still not removed even though I was told otherwise. They absolutely refuse to credit my account for THEIR mistake. That means that since January, I have been paying $15.98 per month in useless charges. That money should be added back onto my account. I have contacted them so, so, so, so many times about this. 


How's Telus' plans looking?? Is the cancellation fee still a maximum of $400? Or was it $200? 


***Edited Labels***

Retired Moderator RogersAdam
Retired Moderator
Posts: 120

Re: How can this company take money from us and not have to pay or credit us back?

Hello and welcome to the community.


I'm sorry you had such a bad experience. I will have our @CommunityHelps  team reach out to you via Private Message in order to clear things up. Look out for the message in your inbox. We do hope to clarify this situation as soon as possible.


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