Hardware Upgrade - Feedback

[StephenJohnB]

Why is it so hard to get a straight answer on upgrading especially at a deal time like black Friday, cyber Monday.
I'm ok with waiting to get contacted but why should I have to email . Over 8 times, phone over 10 times , text, get the run around. Transfered. Givin bad info.
I've been a rogers cell customer for longer than I can remember .
Driving me to tellus
Going to best buy tomorrow.
So disappointed at how this has gone.
And no one cares at rogers.

***Edited Labels***

[RogersJermaine]

Hey @StephenJohnB,

Welcome to the Rogers Community Forums and thank you for your post!

We appreciate you sharing your feedback on your most recent experiences with us. We do want to make all the transactions that our customers make with us as easy and clear as possible. Since you last posted have you been able to get in contact to get your answers? Without providing any account details, what specific information were you looking for regarding your request to complete a hardware upgrade?

Regards,
RogersJermaine

[StephenJohnB]

No sadly

[RogersMaude]

Hi @StephenJohnB,

Thanks for your message! I'm sorry you had trouble reaching our customer care team during the business days around Black Friday/Cyber Monday.

We'd love to answer all your questions! For assistance on the Rogers Community, it's ideal that you post about the details of your situation, as well as the specific information you are trying to obtain.

For example, what type of device were you interested in getting and what was the problem surrounding your upgrade? 

Keep in mind, you can always do your hardware upgrade on rogers.com to benefit from the ongoing promotions without having to wait on the phone and additionally save on the setup fee.

We do care and want to make sure we provide the correct information. Can you please elaborate on what led to the numerous phone calls and the complications surrounding the device change?

We do value your business and would not want you to switch providers. Let us know!

RogersMaude