Group Text = MMS?

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Erix
I've Been Here Awhile
Posts: 2

Group Text = MMS?

I was charged 20 bucks this month for sending US/Intl video/pictures.  I have unlimited texting to the US/Int'l as part of my plan. 

 

 

After beating my head against the wall with chat support for over an hour, the only thing I can deduce (he would not confirm this) is that group texts count as pictures/video?  Every instance he gave me as a picture/video message sent was nothing more than me texting multiple people from the US in one message. 

 

Is this the case?  Do group texts count as MMS messages?  I think I might be boned here...

 

***edited labels***

 

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Erix
I've Been Here Awhile
Posts: 2

Re: Group Text = MMS?

Hey, thanks for the reply.

 

Nexus 5.  I use a 3rd party app called Textra for sending messages.  I have no idea what my friends who receive the messages are using.  I actually just checked the settings after you mentioned 3rd party apps, and, it was set to send/receive group chats as MMS messages.  I am therefore assuming MMS messages aren't covered under the US/Int'l texting portion of my plan.

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RogersMaude
Moderator
Moderator
Posts: 2,331

Re: Group Text = MMS?

Good evening @Erix,

 

Thank you for you post and Welcome to the Forums!

 

We can definitely understand how frustrating it must be not being able to understand some of the charges billed to your account.

 

I have not heard of a known issue where some of our customers would have been billed for a picture message when they in fact send multiple text messages at once. Your phone will automatically switch between SMS and MMS, whether an attachment is included or if you are only sending a "text".

 

  • What type of device are you currently using?

 

  • Do you or your recipients use an "app" for texting?

 

Anyone in the Community experienced this situation before?

 

RogersMaude

 

 

Erix
I've Been Here Awhile
Posts: 2

Re: Group Text = MMS?

Hey, thanks for the reply.

 

Nexus 5.  I use a 3rd party app called Textra for sending messages.  I have no idea what my friends who receive the messages are using.  I actually just checked the settings after you mentioned 3rd party apps, and, it was set to send/receive group chats as MMS messages.  I am therefore assuming MMS messages aren't covered under the US/Int'l texting portion of my plan.

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ShakTiburon
Rogers Employee
Rogers Employee
Posts: 992

Re: Group Text = MMS?

Hiiiiiiiii @Erix

This is actually normal.
Third Party Apps will use MMS protocol to have a larger scale message sent faster.
MMS for US/Intl package doesn't exist. Only SMS.

I am glad you checked the setting so you found your own answer. However, if you still run into this issue after changing the settings, here are other things to consider:

You can STILL send group SMS using your native application and it will go through without a problem. (but you will receive as individual thread, annoying - i know)

Also, What is the size of your message? If its larger than a set about on characters (no not 160, I believe its beyond 160 x 6 truncated messages) it will be converted to MMS,

Also other possibility is if you use "emojii" that are app specific even after turning the group MMS setting off, it will instantly makes it into MMS because those emojii will be considered images.

(In fact some android native messaging app were converting to MMS before the update to lollipop; my note 3 had this issue.)

You are right that MMS is not covered under your US/Int'l SMS plan. It only covers SMS.

I am gonna look into Textra myself, seems like a useful messaging app. 🙂

I hope @RogersMaude has helped you plenty!

Just wanted to add a little bit of background info!

btw, Nexus 5. Nice phone 🙂
b-ry
I'm a Reliable Contributor
Posts: 111

Re: Group Text = MMS?

@Erix Your guess is 100% correct. When you send a message to multiple people within on "text" message from the standard phone messaging app with, in this case Rogers(or roaming partner), it counts as 1 "MMS"

Hope that helps.

cperch
I've Been Around
Posts: 1

Re: Group Text = MMS?

How do I disable the MMS automatic response or receipt of Group SMS messages on a Blackberry Priv?  I am getting dinged for each group text message received and sent for simple text messages.  I am using the Text app included with the Priv (Android app of some sort). 

 

Please help - its expensive - last 3 months was about $150 and I'm not sending them!

Carolyn

RogersMaude
Moderator
Moderator
Posts: 2,331

Re: Group Text = MMS?

Good day @cperch,

 

Thank you for posting your inquiry to the Community, we appreciate your contribution!

 

I know how much of a bad surprise it can be to find your monthly bills higher than normal.

We most definitely want to assist you with getting this sorted.

 

While I am not sure how to disable receipt of Group short messages on a Blackberry Priv, I can definitely assist you in finding you a plan that would include them!

In fact, most of our current plans do include picture and video messages.

I am therefore confident we could figure something out that would allow you to prevent additional charges while continuing to use your device the way your normally do.

 

To do so, we'll have to access your account. Please send a private message to @CommunityHelps, when you have time. For more info on our private messaging system, check out this blog.

 

Looking forward to your message!

 

RogersMaude

djimc
I've Been Around
Posts: 1

Re: Group Text = MMS?

We we received a surprise charge of $150.00 last month (March 2020) for 'MMS  US/Int'l Picture & Video' x200msgs.  After a lot of head scratching as to what these charges were for, we figured out that they were related to a group text that my wife was in (one person was from the US).  She/we received no notification of the accruing charges and looking back she had only actually sent ~20 of the messages herself...  the other 180 presumably were just messages rec'd from being in that thread.  The monthly cost of the phone line = $105.00  ---  200 text messages = $150.00??  Tough pill to swallow, especially on top of some of the most expensive cell phones plans in the world.  I've been a rogers customer for 15+ years and don't particularly appreciate this type of unexpected charge on my bill along with being forced to take on the burden of truth to resolve.  I just spent exactly 2 hours and 22 minutes of my day dealing with support.  Hoping that this message might save someone else a few hours of their time.

RogersMaude
Moderator
Moderator
Posts: 2,331

Re: Group Text = MMS?

Good day @djimc,

 

Thanks for your post and welcome to the Rogers Community! I'm sorry to hear you received an invoice with unexpected charges. We certainly want to try and help you resolve this, if it hasn't been yet.

 

Keep in mind that most plans include MMS and if your does not, we could certainly look into having it added to your lines.

 

If you feel like your time spent on the phone with our agent was in vain, we'd like the chance to review your account. To do so, please send a private message to @CommunityHelps so we can access it and get started. If you are not familiar with our private messaging system please click here.

 

Let us know if you still need our help!

 

RogersMaude

sgfsmitty
I've Been Here Awhile
Posts: 2

Re: Group Text = MMS?

This just happened to me. In fact it's been happening to me for a long time but it took the massive bill I just received to make me realize what's really going on. 

 

My June bill is $344, with $215 in additional US/Int'l photo & video charges for 287 messages! The last three months have seen these charges begin to skyrocket and it's not because I'm sending photos and videos. Rather, it's a few group text chats started by friends in NYC since the arrival of COVID-19 to which I've innocently been replying.

There's a real lack of clarity/transparency here, not least of all the fact my bill only says "US/Int'l photo & video".  My bill usually has a small charge under this category, and I've always assumed I sent some photos to my friends in the US. Because of this, I'm always very careful not to send many photos and videos. Hence my shock at this latest bill and the claim it was for 287 messages.

I've lodged a complaint with Rogers and contest their claim that these are "valid charges." Charging short SMS messages (normally .25 cents each) as an MMS message (.75 cents each) is super sketchy, especially given our bill only says "US/Int'l photo & video", not "US/Int'l photo, video and group SMS". 

I should also add that Rogers offers a $5 add-on for US/Int'l SMS. We can assume Rogers isn't losing money with this add-on, but is more than happy to make a HUGE profit off those who don't have it.

If Rogers doesn't do something to correct this, especially a 10-year client like myself, I plan to cancel my subscription and will warn others against using Rogers.