I got a text from Rogers this morning that I had gone 2gb over my data and that my data was being turned off to ensure I didn't go over it anymore. I usually don't go over my data but I had a family emergency and was away and staying somewhere with no wifi so ended up going way over. I don't really care about being charged more this month I just want my data turned back on. Is there anyway I can do this without calling? I didn't have the time today to call and probably won't tomorrow either.
Solved! Solved! Go to Solution.
I got dinged with $50 in data and had it suspended, my own fault. I called and Rogers changed my plan to give more data and they said it would start right away. However, I still have no service for data without wifi. I think I have to accept further charges like the original overage text said but I deleted the text with the link.
Any idea how I can get it back going without the text?
Welcome to the Community @Dingy3000
Correct, if you still had a copy of the text message you would be able to remove the block by clicking on the link. Since you have deleted the text message you will need to speak with Customer Service to have the block manually removed.
I can have a member of the @CommunityHelps team reach out to you via private message to help out with this. Please let us know if you require further assistance.
This has happened to me as well and I have accidentally deleted the text after not reading it. I also havent set up my account on my profile yet because I am away any chance you get resend my message
Welcome to the community!
You mentioned that you no longer have the text message that would provide you the link to "Accept" the data over usage.
That's no problem we can get you back up and browsing in no time.
I am going to have a member from our @CommunityHelps team reach out to you via PM.
Good day @Caitlinmeredith
I’d like to help in getting your issue resolved.
Since addressing the issue you’ve described involves accessing your account, I’m going to send you a private message from @CommunityHelps.
When you receive it please check your messages via the envelope icon, which appears on the top right corner of your screen, when you are logged into the forums.
I receieved a Text with the same message and accidently deleted the text, and now I can't restore the data because I can't find the link.....can I please get a new link ASAP. I literally can't use my phone for work without Data