@ytwytw9 when you moved, was the current service installed by a tech, or was it a matter of, "everything was connected", just had be be authorized for your current address? So, essentially a self install??
One more item to check, when you have time, log into your modem, navigate to the STATUS ...... DOCSIS EVENT page and have a look for one of the following sequences:
a. CMTS-MAC=00:17:10:xx:xx:xx which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;
b. any of the following which indicates that you are connected to a Cisco Systems CMTS.
6. CMTS-MAC=e0:2f:6d Note: there may be other Cicso MAC addresses
as well which are not on this list yet.
The Casa Systems CMTS supports gigabit rates, the Cisco CMTS doesn't. I thought by now that the Cisco CMTS would have been swapped out for the Casa Systems CMTS, but, you never know until you check.
Ok, please have a look at the note that I added above concerning the Casa and Cisco CMTS equipment.
When you're able to, assuming that the splitter is inside the house, have a look to see if the modem cable is connected to a port that has a -3.5 dB indication on it. The other ports should be -7 dB. Those ports will be used for the Home Phone and Cable TV modems.
Good morning @Datalink
I checked the DOCSIS EVENT and it gives me
I guess its the new CASA CMTS
I checked the splitter and all the ports are -3.5db, i didnt see any -7db ports on it
Do you mind if I ask which area are you locating in Toronto?
I was living in Steeles & Don mills and the speed there is good, and now I moved to Mavis & 401, the stability and speed drop lots.
North end of Oshawa!
Not familiar with that area but sounds like the population density is much lower than here in Mississauga.
I just did a speed test AFTER REBOOT THE MODEM and this is what I got
Definitely there are issues on rogers side, morning result is not consistent with evening result
Maybe there are issues with the modem as well, rebooting can boost up the speed for uploads
@ytwytw9 What upload speed were you getting before you rebooted?
You also have to take into consideration that during evening hours, many users will be using the Internet in your area which causes your upload speed to lower as a result. Hitting 50Mbps upload will always be much easier to hit during the morning hours when there is less load on neighborhood node than in the evening.