Getting a copy of notes on my account

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I've Been Around
Posts: 1

Getting a copy of notes on my account

Hello 

 

Can you provide me with the address I need to send a letter to that would allow me to get access to the notes on my account .. Been with you for a long time and I have some doubts about the correctness of the notes

 

Thanks

 

***edited labels***

Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Getting a copy of notes on my account

Welcome to the Community Forums @phantom19766

 

Sorry to hear you are having doubts.

 

There is a process in regards to requesting your account notes, it will involve trying to handle any concerns you have prior to the request. If you are looking to submit a complaint the correct place is our Share a Concern page, you can access the page here. A representative will have a look at your concerns/complaints and shall you not be satisfied with the resolution, you can request to obtain the information.

 

You can find more information on our Privacy Policy here. The page has the required address to contact the Chief Privacy Officer should your concerns be unresolved.

 

If you require further assistance, please let us know.

 

RogersAsif