Hi,
I ported my number from Fido to Rogers over the weekend, and what should have been a seamless process has turned into an absolute nightmare. My account was canceled within minutes without any warning, notification, or explanation. I had to chase down customer support myself, only to be told that it was due to a so-called "fraud alert".
I was provided the following numbers, none of which have been even remotely useful:
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Fraud Department: +1 888 383 2080 ext. 8742 – I have called hundreds of times, and it goes straight to voicemail. I cannot even leave a callback number because Rogers locked my number, leaving me completely stranded.
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Product Management: +1 888 381 8076 – Requires an extension that was not provided, and even if I could reach someone, this is not the right department.
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Validation Team: 1-800-588-6718 – They answered but confirmed that only the Fraud Department can assist, which I cannot reach at all.
This has been the WORST onboarding experience I have ever had with a mobile provider. Not only was my account canceled without warning, but I am now completely locked out of my number. I cannot even return to Fido, leaving me without any service or resolution.
Has anyone gone through the same issue? Please, anything you can share would be very appreciated.
Looking forward to your prompt response.
Thanks,
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