Internet is not working properly over one month
I am getting internet issue over one month.
Some time, wired device are not working and sometime wireless device are not working
I called Internet technical support multiple times. As of now, they have already changed fourth device and I still have internet issue.
One tech removed filter from device (Good signal) in next hour other tech insert filter again (Strong signal).Every time I have to reset or some time it works itself and some time I have to call your technical support.
I was surprised, once Rogers Technical tech visited my place said, you guys using testing device in customer house. You need to test these device in your lab before providing to customer.
Here is device detail .(First Black color box ,then white color ,then white color with black dot ,then changed back to same Black color box Presently .)
I got internet from Rogers with thoughts that I am going with the best company but with the experience I have so far, I will say it is worst .Not solving the problem. Calling Rogers almost every other day, wasting my time and get nothing out of it. Can you please look into this issue seriously and escalate it .Please get it fixed ASAP otherwise I have to think for other provider.
Hello Resident Expert,
I would like to find out how to file a formal complaint?
Is there a form or an email address you can provide?
Welcome to the forums. I am not a resident expert, just a customer like you, but I think I can direct you.
Here is a link to the escalation and complaint process.
You are expected to communicate first with a CSR level contact (facebook messenger, twitter, community helps, chat, phone call). I am guessing you have already.
Next simplest level is to submit a concern from you MyRogers. They usually call you or contact you by your designated choice of contact within 48 hours.
Good luck with getting some success with your concern.
A warm welcome to the Rogers Community Forums and thank you for your first post! 😊
We appreciate your business and are grateful that you are able to put your trust in our products and services! That means a lot!
If possible, can you kindly elaborate a bit more on the issues you've been facing? We are not completely sure what you mean by, "my email/username is not analyze by Rogers anymore". Also, what were the specific charges that you received unexpectedly? How much and for which products and/or services, please?
If you'd like to chat about these concerns in a more private setting, we are more than willing to assist you. You may send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please CLICK HERE.