Suddenly my bill jumps 100 dollars?
Rogers wireless stupidity has finally seeped into the cable/internet side of business.suddenly,with no warning my 'deals' have expired sending my bill up 100 dollars.what a mickey mouse operation rogers is.
Solved! Solved! Go to Solution.
I realize a sudden change in pricing on an invoice isn't a pleasant surprise. Typically you're notified of any changes to an offer on your account 2-3 months in advance on your bill. May you please check your previous invoices to ensure you didn't miss the notification?
Feel free to reach out to us if you have any further questions or concerns.
I simply cancel products or downgrade them until I bring the costs in line again. Basic cable package $25 and basic home phone - both of which can be cancelled if necessary.
I saw the shock on my bill as well. I did not see the advance notice and I wonder how many people with "paperless billing" saw it. $215 for internet, basic cable and home phone? I think not.
I am currently in the middle of my first year with Rogers. I have a promotional price on an Ignite bundle. When I signed up, they said the pricing was in effect for one year. I didn't sign a contract.
Do they warn you a month or two before the promotional pricing ends? Or do I have to just keep track myself so I don't get smacked with a ridiculously higher bill?
Good morning @Gypsy89!
Welcome to our Community!
Worry not! We don't want our customers to be shocked by a sudden change in their bill without warning. We put a reminder on your invoice starting 90 days prior to a promotion expiring.
I find myself facing a 3 year Bundle saving expiring on September 30, 2018. I am wondering what folks would have for suggestions as to how to approach this terrible event. In my case it would appear that my bill would be increasing nearly $70.00 + tax at that time. Obviously I will not be paying such an increase. Anyone had good luck in extending the Bundle saving for example?
@Webster01 Here's a post/thread link discussing the fact that it is possible to negotiate a new "contract" with Rogers when your current discount expires. You may also reduce what's in your package, depending.