E-mail to Text (SMS)

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I've Been Here Awhile
Posts: 4

Re: E-mail to Text (SMS)

>If you wish to continue using Email-to-Text services, we may have the ability to provide you with additional benefits from an enhanced version of this feature. Please send a private message to @CommunityHelps and we can assist you further.  For more information on our Private Message system, please see this page.

 

Trash.  Why would I volunteer to pay for an additional service when I can't trust you to even keep your existing services I rely on going?

 

The "enhanced" service that you offer on @pcs.rogers.com is less than useless for notifications given it has latency of up to an hour.  

 

I'll work around this issue with other technology since I clearly can't rely on you.  

Highlighted
I've Been Around
Posts: 1

Re: E-mail to Text (SMS)

Can you clarify your statement?  On the Email to SMS can you be specific?  Are you saying Rogers will discontinue the tendigitphonenumber@sms.rogers.com service?  Is Rogers discontinuing the tendigitphonenumber@pcs.rogers.com?  Both presently still work sort of.   The @sms.rogers.com appears to only accept emails from some mail servers, of which Gmail is one that works.  Others appear to be blocked.  Why?  The @pcs.rogers.com is also still working but as others have mentioned it sometimes has delays and requires the $5 per month Email to TXT service or you have to REPLY to each text to read it which in my opinion is a total money grab as no other cell provider requires that.

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I Plan to Stick Around
Posts: 41

Re: E-mail to Text (SMS)

"Both presently still work sort of.   The @sms.rogers.com appears to only accept emails from some mail servers, of which Gmail is one that works.  Others appear to be blocked.  Why?  The @pcs.rogers.com is also still working but as others have mentioned it sometimes has delays"

They must be blocking/filtering some messages. Today I can email myself to @pcs.rogers.com and I get the text immediately, yet I am waiting on an access code from facebook so I can make a critical change to my account and I AM NOT RECEIVING THE TEXTS from FB. Facebook sent the messages a couple of times already. They just don't arrive. It's inconceivable to me that LEGIT MESSAGES from a HUGE organization like FB are "false positives"

 

Way to FAIL with spam filtering.



 

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Moderator
Moderator
Posts: 2,230

Re: E-mail to Text (SMS)

Hello @jand_ottawa,

 

Thanks for your post!

 

I can understand the frustration caused by the fact that you're not receiving text messages from Facebook.

Has the issue been resolved since you posted?

 

We are not currently impeding A2P messages and it is not our plan to do so. We developed a process that protects our network and customers from spam while ensuring that legitimate organizations are able to contact their clients through A2P in a reliable and secure way.

 

What other avenues did you investigate in the resolution of this problem?

I hope we can help you get that SMS!

 

RogersMaude

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I'm Here A Lot
Posts: 7

Re: E-mail to Text (SMS)

I am using email to SMS  (514xxxxxxx@pcs.rogers.com) and it works fine when the email comes from Gmail smtp server, but emails are not going through when using a legitimate domain and mailgun.org as the smtp service provider. Can the domain and / or the smtp provider be white listed at Rogers.  It all works fine when sending to Bell's Email to SMS service (and no need to type <read>)  Thanks    

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I'm Here A Lot
Posts: 7

Re: E-mail to Text (SMS)

More development . . .

 

The email I sent to 514xxxxxxx@pcs.rogers.com from smtp.mailgun.org in the afternoon started to come in in the evening several minutes apart (something like 5 hour later).  The one sent from smtp.gmail.com came in seconds after being sent. 

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I'm Here A Lot
Posts: 7

Re: E-mail to Text (SMS)

More more development ...

 

Today they seem to be working properly.  Maybe just a hiccup yesterday.

Highlighted
I've Been Here Awhile
Posts: 2

Re: E-mail to Text (SMS)

I just want to clearify...

 

When I receive the message:

"Welcome to Rogers Email to SMS. You have mail, but are not subscribed; reply 'Yes' to this message to subscribe.",

if I type in READ, then it will display the message for FREE?

 

but if I type in YES, then I will be charged $5/month and I will no longer have to type in READ to have the message displayed?

 

Can someone from Rogers please clarify this for me ???

thanks

 

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Moderator
Moderator
Posts: 2,230

Re: E-mail to Text (SMS)

Good day @zedder17,

 

Welcome to the Community and thanks for your post!

 

I understand your need to clarify certain aspects of the free Email to Text service.

 

The first time you are sent an email to your 10-digit telephone number@pcs.rogers.com, you will receive a welcome SMS inviting you to enable the service by replying ‘yes’.

 

From that point moving foward, you will receive the following SMS alert when a message is received. "You have mail from <email address>. Reply with 'Read' to view your message.

 

The message will end with <More> if it contains more than 160 characters. To read the entire message, reply ‘M’ or ‘More’.

 

Hope this helps!

 

RogersMaude

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I've Been Here Awhile
Posts: 2

Re: E-mail to Text (SMS)

Thanks for the reply...so the 1st time I receive that message and type ‘yes’, is there a fee, or a monthly fee??? Or is free service? Please explain....thanks