I just finished upgrading my account to the new 10 gig plan. Did all the accounts for my family plan once I received the email I see a 255 downgrade fee. This was never gone over when I called the phone number I had to wait on hold for 2 hours and 30 mins just to talk to someone to get this new plan to turn around and pay 255 dollars. Please fix this thanks.
No one directly on the forum will be able to fix it.. you might have luck if you contact @CommunityHelps
If not, your best bet is via the phone.
It actually shows up on the thing as a 'downgrade' fee?
I can see, that if any of the phones were still on contract, that the contract flex tab ballance would have to be paid out. (as the plan itself may not fit under the requirements for the contract for the tab that pays off part of the phone).
But no other fees otherwise... unless it something from breaking up the SHARED plan? (as thats an individual plan?)
I am sorry to hear that this downgrade fee was not communicated to you. I can definitely investigate and we can pull the original call if necessary. If we did not communicate this to you, then there's an opportunity for improvement and coaching for the agent who you first spoke with.