I want to warn every Rogers customer that "glitches" occur.
On my invoice I have a long distance call double charged:
Two 11 minute, long distance calls, to the same number start at the same time - I was billed for something impossible.
It is ridiculous that the system allows this, but the customer support really scared me:
To sympatise with me, the agent told me that it happens, but not too often, even happened to her, but only once.
And this company has the nerve (or a good reason?) to charge extra for a paper invoice, that allows you to do a quick check of the charges.
If this happened before, and it was not fixed, tells me everything about this company.
ive heard of rogers wireless customers making long distance calls with a third party calling card and getting charged for the call on their rogers wireless bill. some times it can be a glitch but other times it can be human error, heres one example, the guy called the local 10 digit calling card hotline number, then dialed the long distance number he wanted to call, but the mistake he was making was pressing the "send" button on his rogers wireless cell phone, by doing this mistake, the call was being made from his cellular plan and not the calling card, so he was seeing charges on his rogers wireless bill, but he was adiment he was dialing it properly, it took 2 months to figure out that he was the one who made the error.
I would stick to the topic instead of bringing that into the thread. Customers are allowed to have paper billing but for a fee of $2. Doesn't matter how many trees it takes up or not.
The issue is that the Rogers system allows a double charge on a long distance call,
and they know it.
Yes, I was credited - after spending half an hour on the phone.
Sorry, the point is:
Why is rogers billing me twice for the same thing?
Why do I have to check?
I know there are ways to check.