Discounts expiring

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I'm a Trusted Contributor
Posts: 642

Re: Discounts expiring

I think a lot of people would be content (not necessarily happy) paying the regular price if they felt it was a reasonable price and that most customers with the same service were paying the same price.

Of course I would expect that the more people paying the regular price, the lower the regular price point would be with annual increases closer to the inflation rate that they are now.

I'm fully aware that that ship has sailed and the days of one product one price is probably gone for good. Unfortunately, many of my generation are just not comfortable with the barter system and we will be the rubes paying full price or just moving to new carriers.






I'm a Senior Advisor
Posts: 2,093

Re: Discounts expiring

Thanks everyone for all the discussion.

 

I will close off my points of view with a comment on @jays77 


@jays77wrote:
I think a lot of people would be content (not necessarily happy) paying the regular price if they felt it was a reasonable price and that most customers with the same service were paying the same price.

Absolutely agreed.

Of course I would expect that the more people paying the regular price, the lower the regular price point would be with annual increases closer to the inflation rate that they are now.

I'm fully aware that that ship has sailed and the days of one product one price is probably gone for good. Unfortunately, many of my generation are just not comfortable with the barter system and we will be the rubes paying full price or just moving to new carriers.

I don't mind negotiating when a framework for negotiating exists - I know the model for dealing with a car dealership and I decide whether I negotiate or not - my basic car with 4 wheels a motor and gets me from point a to be safely does not exist in the new car market, it is all like the ad I watched the other day - up to $7000 off the price of the new SUV - so there is room to work and the $7000 is probably on the top model and the proportional discounts are dependent upon the level of product you are interested in.



The game in the car industry is well established, the ship of the basic car has sailed, so I actually buy only used cars.

But back to the current discussion - merely an example of a model of barter that is manageable -

You go in, work with one person, and spend the time, or just walk away.

I don't have the patience for the insane process of I don't know what price points I am working from, except for the new offer, I can look at the regular prices, and know the price I am going to, to we never end up there, but we should be able to do this in one call - as was said, one fair price for all.

But it is no different for any company, but I can get the good old days, by going to my local wholesale provider (not the techsavys and so forth, those are the more well known - mine is a computer, communications and tech shop who also carries wholesale access to the big players, and has a hosted VOIP - as their techs say, who use the product line - they have never had prices increase in years, if anything, decrease).

So I will play the negotiating game one more time in July, but I am not putting a lot of work into it - my budget defines what I can pay, and if the offer from Rogers is like last time - we won't touch the retail price, we will discount on bundles, and how about you remove things like your speciality theme pak, the one channel and HBO - those are the key stations we watch, so I will consider maybe the starter - I own my box - or since the ship has sailed, I don't have to jump ship, I just wave goodbye to it as it sales to where ever it is next taking its customers.  Between health, finances, and looking for an easier life, not a more complex one, I don't need this anymore.

And we all make a decision and move on -  It is a real gamble that the companies are playing and I am sure they have a massive data mine to base those statistics on and they can see very quickly what each marketing change model results in.
Bruce







 

I'm a Senior Advisor
Posts: 2,093

Re: Discounts expiring

I am hoping my experience of reviewing my expiring term of discounts goes as easily for others as did mine.

 

I was not looking at any changes right now, as we are in the middle of deciding just what can we afford to drop of non-essentials across our whole family budget, not just Rogers as the income side of budget is about 1/3 of what it was just 2 years ago.  So I decided to find out what extending the same servie package with all identical features as is would be.

 

In our case, because of timing of our BCB on the cell phone side, that was not impacted.

 

The increase of last year to the retail prices before discounts was added in, but the process was easy, done from a FB cmessenger chat, and finalized on the phone.

 

I have never used FB messenger before, but the phone wait was over 1 hour, and chat was not connecting at all.

 

They did an excellent job of laying out and comparing how nothing on the plan was changing, and the end of super channel, as the past replacement for Shomi also still ends the end of September.

 

So we set up a new term to 12 months out from yesterday, then he left it as a quote.

 

Some miscommunication on the phone, the following day, as the staff had not looked closely at how the discount promotions had been set up to maintain our long distance home phone, and she first thought I was being moved to local home phone, but after a deeper look at the settings, she found that she was miscommunicating, as she had only looked at I was getting the same services for the said price, but she was thinking of the wrong home phone option, that was built into the price.

 

Emphasizes the importance of getting all featues stated to you before verbally agreeing.

 

So I hope that this is a move to make things easier for those who are looking for extending or working with their expiring discount terms.  Mine was painless, although I did suggest that they could just have easily have created on the bill what the rate would have been if I change nothing if I call in for the current discount term compared to retail prices - I am sure some people pay retail prices, same as people pay sticker prices on cars with dealers you know negotiate price cuts, additional services and reduced marketed costs like warranties, and maybe freebies you didn't expect.

 

One thing to be aware of - the DTA availability of a broader set of channels is not being pushed out at the change right now.  No date for that soft code push out is identified for new customers, and changing plans as confirmed by the tech support team.  The product change department was not aware of this fact.

 

One thing I did not get which I got previosly was the detaild summary of all services which I received back in March with a minor change - I only saw the change in the TV package which had no changes, just term date changes, so I have to wait on the bill.  Can't be bothered to follow-up

 

I am actually going to spend less time with Rogers and on here in general - fighting over issues has worn me out, and this is an opportunity to practice an important skill - don't sweat the smaller stuff and I don't have to speak up for everyone and for everything I feel has been wronged in some way.

 

Have a good summer.

 

If I end up moving on from my service mix to a "new world" of entertainment models due to money, I will update.  Change in our budget has to occur, but at least I can focus on the overall budget and not spend any furhter time on extending packages then is really necessary which is appreciated.

 

Take care all, Bruce  Hope others find this shift I experienced compared to even 6 months ago.

 

Bruce

 

 

I've Been Around
Posts: 1

Re: Discounts expiring

Best Cable / Internet plans right now? can anybody help me ??

 

I don't know if this is the right sub for this, but I've seen similar posts before, so I thought I'd try. My Rogers cable/internet bill just jumped up $100/mth on me after my previous deal expired. Just wondering if anyone else has been able to secure a good deal for internet or cable recently.
To be honest, I don't really need cable, so I'm happy to let it go if I can't get it for dirt cheap or as an inclusion with a better internet plan.
For internet, I'm hoping for at least 100mbps and at least 200Gb.

Any suggestions?

Social Media Specialist
Social Media Specialist
Posts: 40

Re: Discounts expiring

Hey @Alexsebastian21

 

Welcome to the Community Smiley Happy  

 

I can certainly see how that would be upsetting, no one likes to see unexpected charges on their bill. Getting the best deal to match your current needs is important and I am confident we can find an option that will work for you.  

 

Just send us a PM @CommunityHelps

 

For more information on our Private Message system, take a look at this page.

 

Looking forward to hearing from you. 


RogersAli 

I Plan to Stick Around
Posts: 46

Re: Discounts expiring

I thought I would stick my recent experience with Rogers on here for the benefit of others.  Back on August 10th with discounts expiring I managed a new 2 year deal for slightly more money but with slightly improved product.  My old discount expired on Sept. 30th so I had the new one start Oct. 1 thinking the billing would be moving with the service change.  Guess what it didn't.  I now have a bill for $50 more than I thought I would have for this month.  The reason being according to Rogers is that the billing software is not very robust and can only react to the plan in effect at the time the billing was prepared.  Of course Rogers would like me to pay them the extra $50 this month with their promise that my next bill will reflect my new discount for this month and next.  But since they tell me my $50 over payment this month will result in an $80 reduction next month and they have quoted me two prices for my package the one  I accepted and a lower one I think I will just pay what I agreed to for Oct and see what they come up with for November.   I thought I was being proactive in making arrangements for a new discount well ahead of time but I got fooled.    Just FYI.

I Plan to Stick Around
Posts: 13

Re: Discounts expiring

I just renewed with Rogers on a bundle plan for 2 years.Now what is fasninating is how we,the members that have been loyal have absolutely no promo's well we have one which I was disqualified for even thow my internet 70 would've been upgraded to 150.

Now I will pay 22$ or so a month more with less channels but higher speed internet which isn't higher in speed at all..it's the same.Same modem doesn't give you higher speed if they can't even give you 70mbps,it will not give you 150 but you pay for it anyways.

For the channels,they have changed them so you need more useless things and buy extra to keep what we had before,even thow the # of channels is the same,the quality and the line up is a disadvantage...but they change the packages often so they think you believe it's something that needs to be done while my neighbor has the same old package I had for an extra year.

All in all,it's acceptable but I had to fight for what the newbies get on a silver platter.

 

Resident Expert
Resident Expert
Posts: 13,674

Re: Discounts expiring

All the companies are this way.  Its draw you in with the really special pricing.. then back to normal afterwards (unless  you re negotiate something.
Really the only way to get the BEST pricing, would be to switch companies every 2 years Smiley Tongue

As for your internet..  Pretty much any of the standard modems now, should be able to handle up to around the 150-250 plan.  If it is a modem issue, your modem should be switched to one of the newer ones, there would be no cost difference (its included).
Beyond that.. if your not even getting your 70, then its something else.  Its a signal issue, etc in the area or at your house specific.  Having a tech out should be able to get this resolved.

(I have pretty much perfect signal, after having a bunch of different tech visits.  I can pull the 500mbps plan consistently with no issues)



Highlighted
I Plan to Stick Around
Posts: 13

Re: Discounts expiring

Yes all companies are this way.For the modem,i upgraded 3 years ago to this one and the mbps went up by 10.

 

Yes I can get 70mbps if I am plugged in the modem but who does that today in the era of wifi and 4k and smart TV.

 

I have 40-45mbps prior and after the upgrade,it's enough for me and I don't need more than that,problem is i'm paying for something I don't need or want because that's what is offered in the bundle,but the products do not perform to the level they advertise...(up  to 150mbps)..so in essence I can put up to 1Gbps and i'll still be getting the exact same thing.

The signal hasn't been perfect in our area but they will not upgrade the line for a few customers.

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