cancel
Showing results for 
Search instead for 
Did you mean: 

Disabling Roam Like Home

nsarine1
I Plan to Stick Around

Hello!

 

What is the easiest way to (temporarily) disable Roam Like Home?  The reason being I will travel through Europe to Asia, where I will get a local SIM.  While in Europe, I may send one or two texts, but not $10 worth, so I would rather have the pay-per-use rate.

 

The only way to do this is by calling customer service?

 

Thanks!

 

 

***Edited Labels ****

51 REPLIES 51

Re: Disabling Roam Like Home

Here is no way to disable RLH but to call them or chat with an agent. There used to be a toggle on/off button in the myrogers account but it is gone. it is now replaced by a Data Access On/Off feature, but that does not turn off RLH so if you cross the border/ travel without airplaine mode activated, it will trigger a 12$ or 7$ charge (depending on which country).

 

Story of my life, traveling and getting conf calls all day one day, and then just few texts the next day.

 

Re: Disabling Roam Like Home

Hi @pa_davodeau,

 

Thank you for joining us in the Rogers Community Forums and great first post! 👍

 

You certainly bring up some interesting points, however, I think some clarification is needed.

 

What actions trigger the daily charge?

 

The daily charge of $7/day for U.S and $12/day for international destinations will be triggered by the first instance of either a voice call (made or received), outgoing text or MMS, or the use of data over the network when roaming in the U.S or internationally (like sending an email or updating your Facebook status, etc.).

 
**Please note: incoming text messages and incoming calls which are not answered or go straight to voicemail, will not trigger a daily charge.

 

You can check out the rest of our Roaming FAQs by clicking here

 

I hope this helps clarify your concerns!

 

RogersLaura

 

 

Re: Disabling Roam Like Home

CoOlSlY
I Plan to Stick Around

Being a person who travels almost 200 days a year, I sometimes want to use RLH when I need to heavy use my phone, but I don't want to trigger RLH when I just want to send a message to somebody to state i'll be late (0.75$ instead of 7$-12$).................... A trigger option in my opinion is mandatory instead of calling everytime my friends at Rogers. Sometimes the agent doesn't do it properly and I have to call AGAIN to have the amounts credited.

Re: Disabling Roam Like Home

Edna1
I've Been Around

No roaming

We are currently in Europe and have 2 numbers on my account. One is obviously mine, the other is my 16 year old daughters #. I received an email from Rogers saying that my daughter had applied for roaming? I do NOT want this to happen and even though I have asked her not to roam, I don’t trust that she won’t roam, (teen ages!) I don’t wanna end up with a huge bill when we return home. Is there a way that Rogers can block roaming?

Re: Disabling Roam Like Home

Hello, @Edna1

 

Welcome to the Rogers Community Forums! 😃

 

I know how frustrating it can be to see roaming charges on your bill, they can really add up to a lot if you aren't careful.

 

We can definitely look into disabling the ability to roam on specific lines in your plan. Please send a Private message to @CommunityHelps so we can pull up your information and get started on this for you.

 

Not familiar with our Private messaging system? No worries, Click Here.

 

RogersTony

Re: Disabling Roam Like Home

Winterpeg
I Plan to Stick Around

Please verify to me that I can call Rogers and have then "Dis Enroll"(not sure if that is the right term) both of the numbers on my account from Roam Like Home? Thanks

Re: Disabling Roam Like Home

CoOlSlY
I Plan to Stick Around

Yes you can.

 

*I don't work for Rogers but yes you can... (I did it by calling for myself)...

Re: Disabling Roam Like Home

Winterpeg
I Plan to Stick Around

Thanks. That "service" is NOT for me.

Re: Disabling Roam Like Home

CoOlSlY
I Plan to Stick Around

Well... It depends... For me, I travel a few times a week so I like when sending 1 message stating I will be late, that it cost 0.75$ instead of triggering RLH so I had it disabled but for a person that go out of the country, it's a lot cheaper to use RLH than paying on every message. To each his own, I would like to be able to toggle it on/off by myself though................

Re: Disabling Roam Like Home

Winterpeg
I Plan to Stick Around

I agree. We spend 5+ months in the US, so during that time, I have a Land Line with unlimited long distance and great W-Fi in the house, so RLH is NOT good. The ability to switch back and forth WITHOUT calling Rogers would be great. It used to be available BUT has disappeared. Stay Safe everyone.